Executive, VIP Reservations (Call Centre)
Executive, VIP Reservations (Call Centre)
Resort World Sentosa- Posted a month ago
- Be among the first 10 applicants
Job Description
Responsibilities
- Deliver excellent service and maximize guests experience by understanding and meeting their expectations
- Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
- Coordinate with internal departments to satisfy guests enquiries and requests on the arrangements of products and services for RWS members and guests
- Handle and resolve guests feedback in a professional manner
Requirement
- Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
- Diploma with proficiency in Microsoft Office applications
- Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
- Willing to work rotating shifts, including weekends and public holidays
More Info
Key Skills
Opera system
About Company
Skills:
Microsoft Office, Opera system
Skills:
Sales And Business Development, Lead generation and prospecting, Customer Relationship Management, Market research and competitor analysis, Consultative selling and product presentation, Negotiation and sales closing, Microsoft Office Applications, Crm Systems
Skills:
event management software , Sales calls, CRM management, Sales Coordination, Budget Management, Microsoft Office Applications, Cost Control
Skills:
SAP, Sage, ERP systems, Microsoft Office Applications
Skills:
Spss, Microsoft Office Applications, Data collation, Stata