Event Sales Manager

At New World Phu Quoc Resort, we create memorable experiences through authentic hospitality, meaningful connections, and a strong sense of place. As part of Rosewood Hotel Group, we are committed to delivering exceptional guest experiences while fostering a culture of collaboration, innovation, and excellence.

We believe our associates are our greatest asset, and we invest in their growth, wellbeing, and success.

The Sales & Marketing team is responsible for driving revenue growth, developing strategic partnerships, and positioning New World Phu Quoc Resort as a preferred destination for meetings, incentives, conferences, events, weddings, and social celebrations.

Working closely with Events, Operations, Culinary, Revenue Management, and Marketing teams, the Event Sales team delivers seamless event experiences from initial inquiry through contract signing and event execution.

As Event Sales Manager, you will be responsible for generating, developing, and converting event business opportunities while maximizing banquet, catering, room, and ancillary revenues for the resort.

You will proactively manage weddings, corporate events, conferences, incentive groups, social celebrations, and special events by building strong client relationships and acting as a trusted advisor throughout the sales process.

This role requires a highly motivated sales professional with strong negotiation skills, commercial acumen, and a passion for creating memorable event experiences.

• Achieve assigned monthly, quarterly, and annual event revenue targets.
• Generate new business opportunities across corporate, MICE, wedding, social event, government, and association segments.
• Develop and maintain a healthy event sales pipeline.
• Actively prospect new clients through sales calls, networking events, industry exhibitions, and referrals.
• Maximize banquet, catering, venue rental, accommodation, and ancillary revenue opportunities.

• Manage event inquiries from initial contact through contract confirmation.
• Conduct site inspections and resort presentations for prospective clients.
• Prepare customized proposals, quotations, contracts, and event packages.
• Negotiate rates, terms, and conditions in line with resort guidelines.
• Build long-term relationships with event planners, wedding organizers, corporate clients, travel partners, and destination management companies.
• Ensure a high level of customer satisfaction throughout the sales journey.

• Promote the resort as a premier destination for weddings and social celebrations.
• Develop tailored wedding and event packages to meet market needs.
• Collaborate closely with couples, families, event planners, and vendors to secure business opportunities.
• Identify opportunities for upselling and enhancing guest experiences.

• Generate meetings, conferences, incentives, and group business.
• Build relationships with corporate accounts, government agencies, associations, and professional conference organizers.
• Lead client presentations, proposals, and bid submissions.
• Support large-scale event planning through detailed handovers to the Events Operations team.

• Work closely with Events Operations, Culinary, Front Office, Housekeeping, and other operational departments to ensure seamless event delivery.
• Ensure accurate communication of client requirements and expectations.
• Participate in event planning meetings and pre-event briefings when required.
• Maintain strong working relationships with internal stakeholders and external partners.

• Monitor competitor activities, market trends, and emerging event opportunities.
• Identify new business segments and revenue-generating opportunities.
• Provide regular market feedback and recommendations to support commercial strategies.
• Participate in the annual sales and business planning process.

• Maintain accurate records within the sales CRM system.
• Prepare weekly sales reports, forecasts, and activity summaries.
• Monitor conversion ratios, event revenue performance, and sales productivity.
• Ensure compliance with company policies, contract procedures, and approval processes.

• Represent New World Phu Quoc Resort at industry events, trade shows, sales missions, and networking functions.
• Maintain professional standards and act as a Brand Ambassador at all times.
• Support resort marketing initiatives and promotional campaigns.

• Bachelor's Degree in Hospitality Management, Business Administration, Marketing, Event Management, or related discipline.
• Minimum 3-5 years of experience in Event Sales, Catering Sales, MICE Sales, Wedding Sales, or Hotel Sales.
• Previous resort or luxury hospitality experience is highly preferred.
• Experience in destination weddings and MICE business is an advantage.

• Strong event sales and negotiation skills.
• Proven ability to achieve and exceed revenue targets.
• Excellent client relationship management skills.
• Strong presentation, communication, and proposal-writing abilities.
• Understanding of banquet and catering operations.
• Commercially focused with strong business acumen.
• Proficiency in Microsoft Office and hotel CRM systems.
• Strong written and spoken English.

• Results-driven and highly motivated.
• Strong interpersonal and networking skills.
• Excellent organizational and time management abilities.
• Customer-focused with exceptional attention to detail.
• Able to manage multiple projects simultaneously.
• Professional, confident, and solution-oriented.

At New World Phu Quoc Resort, we care about the wellbeing and growth of our associates. We offer:

• Competitive salary and service charge.
• Associate accommodation and transportation support where applicable.
• Associate dining facilities.
• Uniform and laundry services.
• Learning and development opportunities.
• Career growth within Rosewood Hotel Group.
• Associate recognition and engagement programs.
• Healthcare and insurance benefits in accordance with company policy.