Education Specialist, Local Engagement

To manage and support the development of student recruitment efforts in Singapore for the institute by identifying new ways to attract new customers in the future.

RESPONSIBLITIES

Student Recruitment Operations

• To work with the Senior Lead/Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
• To attend to customers enquiries via walk-ins, phone, email, live chat, etc and look into the customer's needs and requirements so as to recommend suitable education pathway
• To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing
• To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
• To comply with quality standards set for the department

Leads Management

• To follow up on all leads assigned on a timely basis
• To prepare and maintain leads follow-up reports

Market Engagement & Project Management

• To understand the local education landscape and explore new developments.
• Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives
• Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
• To plan and leverage community engagement to build awareness and brand name.

Corporate Engagement & Project Management

• Support the Lead in contacting, following up and maintaining relationships with corporate contacts.
• Arrange meetings, prepare materials, record notes and track follow-up actions.
• Maintain accurate corporate contact and CRM records and follow up on leads and enquiries.
• Coordinate Lunch & Learns session, corporate talks and engagement events, including registrations, venues, catering and materials.
• Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, speakers, vendors and internal stakeholders to ensure seamless execution and exceptional attendee experiences
• Manage post-event follow-up and attendance records.
• To understand the local education landscape and explore new developments for corporate engagement.

JOB REQUIREMENTS

Academic Education and Work Experience

• Bachelor degree with 1-8 years of relevant working experience, preferably in sales, marketing or customer service
• Experience in planning and executing recruitment events, school talks, open houses or outreach campaigns.
• Experience in customer service and sales-conversion processes.
• Good understanding of Singapore's higher education landscape.
• Strong stakeholder-management, communication and presentation skills, with the ability to collaborate effectively with internal departments, academic partners and external vendors.
• Results-oriented, analytical, self-motivated and able to take initiative.
• Able to work on weekends or weekday evenings when required.
• Prior student recruitment experience and a strong network among schools and education partners in Singapore are preferred.

Personal Attributes

• Well-developed diplomacy skills and ability to handle expansive and diverse customers
• Pleasant and patient personality with excellent service mindset
• Good interpersonal skill with a high level of initiative and drive