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The E-learning Engagement & Communication Manager is responsible for driving awareness, adoption, and engagement across all digital learning initiatives. This role leads learning communication strategies and engagement campaigns to ensure platforms and programs are visible, well understood, and actively used by learners. Working closely with platform, content, creative, and studio teams, the role translates learning solutions into compelling learner journeys. This position plays a critical role in maximizing learning impact and ensuring digital learning delivers measurable business value.
Pos ition Responsibilities:
Lead learner engagement and communication strategy to drive awareness, adoption, and completion of digital learning initiatives.
Plan and execute end‑to‑end learning communication campaigns across multiple channels, including LMS/LXP, email, internal platforms, and events.
Partner with platform, content, creative, and studio teams to translate learning solutions into compelling learner journeys.
Support digital learning platform adoption by guiding learners through features, pathways, and content discovery.
Track engagement and adoption metrics, using insights to continuously improve communication effectiveness and learning impact
Required Qualifications:
7-10 years of experience in learning engagement, internal communication, learning & development, or a related field.
Demonstrated experience leading communication or engagement campaigns at scale, ideally in corporate or enterprise environments.
Bachelor's degree in Communication, Marketing, Learning & Development, Business, or a related discipline.
No professional licenses required.
Preferred Qualifications:
Experience working with LMS/LXP or digital learning platforms to support user adoption and engagement.
Background in change communication, adoption campaigns, or learning transformation initiatives.
Prior people management or team leadership experience.
Strong ability to analyze engagement, usage, and adoption metrics to inform decision‑making.
Experience collaborating with creative, content, and media teams in fast‑paced, cross‑functional environments.
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Job ID: 145774247
