Type of contract: Fulltime
Level: Staff
Team: B2B Ecommerce Operations
Report to: Ecommerce Operations
Leader
Position description:
1. E-commerce Account & Operation Management (50%):
- Manage and optimize the performance of customers/accounts on the E-commerce platform, including maintenance, daily operation, and performance tracking.
- Understand the business models and products of assigned accounts to ensure smooth and effective account operations.
- Monitor inbound customer inquiries related to accounts, ensure timely and accurate responses to maintain high service standards.
- Coordinate closely with higher management to develop and implement operational strategies.
- Track and analyze internal and external KPIs related to account performance and operation efficiency.
2. Export Service Consultation & Support (50%):
- Advise and support customers on issues regarding import and export procedures and compliance.
- Provide expert consultation and promote the companys export-related service packages to existing and potential customers.
- Collaborate with internal teams to ensure export service delivery aligns with customer needs and company policies.
- Prepare and deliver reports on export service activities and customer feedback to Service & Operation Manager and other key stakeholders.
- Consult and support other internal teams on logistics-related issues to ensure smooth cross-department operations.
3. Reporting and Other Responsibilities:
- Report regularly to the Service & Operation Manager, Board of Directors, and other relevant stakeholders.
- Perform additional tasks or projects assigned by the Manager to support business growth and department goals..
Position requirement:
- Bachelors degree in Business, Business Administration, E-commerce, Logistics,
- Passionate about and interested in the fields of e-commerce and import-export services.
- At least 1 year of work or internship experience related to e-commerce account operations or export-import service consulting is an advantage.
- Intermediate understanding of import-export processes and logistics.
- Proficient in using office tools (Word, Excel, PowerPoint) and popular e-commerce platforms.
- Quick learner, proactive in acquiring and updating knowledge in e-commerce and export fields.
- Confident in conversational English, capable of reading documents and exchanging emails with international partners.
- Good communication skills, with the ability to negotiate and handle customer requests effectively.
Commitment and Entitlement:
- Full salary insurance, 12 days annual leave + 3 days sick leave.
- Salary: 10 million - 13 million VND (negotiable based on ability)
- Participate in YEPs, and attractive program events
- Clear promotion path, full benefits.
- Receive thorough training on products and skills during the working process from experienced managers of Ihub and Alibaba.com Group.
- Working in a multinational environment, opportunities for personal and career development.
- Reasonable salary, business performance bonuses, incentives, training, rotation, and management upgrading according to company regulations.
- Working hours: Monday Friday ; From 8:30 a.m. to 5:30 p.m.
- Work location: HCM Office: Sala Urban Area, No. 21 - 23 B4 Street, An Loi Dong Ward, Thu Duc City, Ho Chi Minh City.
Contact us to apply
If you like to apply to this position, please contact us our Human Resource department at
[Confidential Information] or our hotline +84 28 7100 1688
For further information about us please check our website https://innovativehub.com.vn/
