E-commerce Operation Executive

RESPONSIBILITIES:

• Manage daily operations on the TikTok platform, including order processing, fulfillment, returns, and product uploads.
• Handle customer enquiries via online chat and product Q&A; resolve order – related issues such as missing or damaged parcels.
• Coordinate closely with packing staff to ensure timely order fulfillment and accurate documentation.
• Prepare and maintain reports including sales, inventory, transactions, and canceled/returned orders.
• Manage and update Zalo Official Account (OA) and company Facebook page, including responding to messages, posting basic updates, and supporting customer engagement activities.
• Support translation tasks (English ↔ Vietnamese) and perform other ad – hoc duties as assigned.

REQUIREMENTS:

• 2 - 3 years of relevant experience in E – commerce Operation or Customer Service.
• Strong hands-on experience with E – commerce marketplace platforms.
• Detail – oriented with good follow–up skills.
• Proficient in MS Office, especially Excel.
• Good written and verbal communication skills in English and Vietnamese.
• Basic accounting knowledge is an advantage.

WORK LOCATION: 157 Dien Bien Phu Street, Tan Dinh Ward, Ho Chi Minh City.

WORKING HOURS:

• 9:00 AM – 6:00 PM, Monday to Friday
• 9:00 AM – 12:00 PM, every other Saturday

SALARY: Based on experience.