E-COMMERCE LOGISTICS MANAGER

Job Purpose

The E-commerce Logistics Manager is responsible for developing and growing ITL FM's E-commerce Logistics business through product development, business development, sales, partner management and operational execution. The role will develop end-to-end e-commerce logistics solutions covering fulfillment, customs clearance, transportation, last-mile delivery, PUDO and returns, while building the sales and logistics team to achieve Revenue, Gross Profit and service quality targets

Key Responsibilities

• Develop and manage E-commerce Logistics products and solutions
• Drive business development and sales growth and achieve Revenue & GP targets
• Build and manage strategic partners and service providers
• Lead cross-functional execution to ensure effective and scalable service delivery
• Build and develop the E-commerce Logistics team and drive continuous improvement

Business & Product Development

• Identify market opportunities and develop end-to-end E-commerce Logistics products and solutions covering fulfillment, customs, transportation, last-mile, PUDO and returns
• Develop pricing, business cases and go-to-market plans for new products and solutions

Sales & Commercial Management

• Lead the E-commerce Sales team, develop customer pipeline and drive new customer acquisition and strategic accounts
• Deliver Revenue, GP and volume targets through solution selling and commercial development

Partner & Vendor Management

• Build and manage strategic partners across warehouse, fulfillment, transportation, last-mile, PUDO, customs and technology
• Ensure competitive cost, service quality, capacity and scalability

Operations & Performance

• Lead cross-functional implementation with Sales, Operations, Customs, Warehouse, IT and Finance to ensure effective service delivery
• Monitor business and operational KPIs and drive OE, digitalization, AI and cost optimization

Requirements

Education

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, E-commerce or related fields
• Professional qualifications in Logistics, Supply Chain, or Project Management are an advantage

Experience

• 5–8 years of experience in logistics, supply chain, e-commerce, express, fulfillment or related industries
• At least 3 years in a managerial, business development or product development role
• Proven experience in product/business development and solution design
• Experience managing Sales or Business Development teams is preferred
• Experience in e-commerce, cross-border logistics, fulfillment or customs is highly preferred

Skills

• Strong understanding of the end-to-end e-commerce logistics value chain
• Strong commercial, business development and sales leadership skills
• Strong negotiation, partner management and project management skills
• Good analytical and problem-solving skills
• Knowledge of WMS, TMS, OMS, API/EDI and logistics technology
• Strong communication and stakeholder management skills
• Good command of English