Objective
Drive both sales growth and brand visibility on major e-commerce platforms (Shopee, Lazada, TikTok Shop, etc.), ensuring effective shop operations, engaging content, and a seamless customer experience.
I. JOB DESCRIPTION
1. Sales Tactics
- Develop and execute strategies to boost sales and brand awareness on e-commerce platforms (Shopee, Lazada, TikTok Shop, etc.).
- Set up and optimize promotional campaigns, livestreams, KOL partnerships, and participate in platform campaigns.
- Creatively craft product content (titles, descriptions, images) for SEO and increased conversion rates.
- Collaborate with designers to implement marketing campaigns and develop creative assets.
- Analyze sales data, customer feedback, and market trends to adjust strategies.
- Provide regular performance reports.
2. Daily Maintenance and Orders
- Manage daily operations of online shops: update inventory, product listings, and process orders.
- Monitor and optimize product visibility, pricing, and promotions on e-commerce platforms.
- Work closely with sales support, warehouse, and logistics teams to ensure smooth operations.
- Support advertising activities with the ads team.
3. Community and Digital Support
- Proactively engage with customers across e-commerce and social platforms, addressing inquiries and providing excellent support.
- Build and nurture a positive customer community, increase followers, and maintain a strong brand image.
- Propose activities to enhance customer experience and brand awareness.
II. BENEFITS
- 13th month salary, performance bonus, KPI bonus.
- In-depth training in e-commerce, digital marketing, and both domestic & international operations.
- Social, health, and unemployment insurance.
- Young, professional environment with support from designer & ads team.
- Team building, social activities, company parties.
- Promotion opportunities and expansion to international markets.
III. REQUIREMENTS
- Proven 2-3 years of experience in e-commerce, preferably in establishing and managing FMCG shopfronts on Shopee, Lazada Mall, and TikTok Shop
- Strong creativity and content writing skills.
- Ability to set up effective promotional campaigns.
- Capable of working with designers to implement marketing campaigns.
- Detail-oriented, meticulous; good aesthetic sense in design and communication.
- English proficiency and international platform experience are a plus.
