District Manager - Retail Stores Operations

Company DescriptionCentral Retail in Vietnam, established in 2012, is the largest multi-format foreign retailer in the country with over 300 stores and 43 shopping malls spanning 26 provinces and cities. The organization manages over 1.3 million square meters of retail space and employs nearly 13,500 people, offering diverse career opportunities. Beyond its business achievements, Central Retail is committed to contributing to Vietnam's socio-economic progress and improving citizens quality of life through impactful Corporate Social Responsibility (CSR) initiatives. The company continues to collaborate with local communities and stakeholders to enhance sustainability and economic growth in the region.

Role DescriptionThis is a full-time, on-site role for a District Manager in the Retail Industry, located in HCM or Ha Noi

The District Manager will oversee the performance of multiple retail stores within the assigned district, ensuring profitability, quality customer service, and adherence to company standards. Responsibilities include managing store operations, monitoring sales performance, providing support to store managers, overseeing staff training and development, and executing business strategies to enhance overall customer experience and satisfaction.To achieve sales targets for brands-in-charge stores, ensuring high company standards and operational excellence.Ensure effective management of budgets, staff, and inventory to meet sales targets while maintaining high company standards and addressing operational challenges.

• 1. Sale & KPIs managementAchieve or exceed sales targets through regular reviews and actionable strategies.
• Monitor all KPIs set by the company and ensure they align with the business strategy to support and drive business improvement
• 2. Budget ManagementMonitor and control operating costs, ensuring efficient resource use and compliance with company standards.
• 3. People ManagementManage store staffing, including recruitment, training, and performance evaluations.
• Enhance team performance through effective leadership, reward & recognition, and staff development.
• Collaborate with the Head of Department (HOD) and Human Resources Department (HRD) to monitor and develop career progression plans for store staff, reviewing and refining them annually as needed
• 4. Operational Process ManagementOperations: Oversee daily store operations, including hygiene, housekeeping, and marketing material. Resolve administrative issues, customer complaints, and employee concerns promptly.
• Visual Merchandise: Ensure visual merchandising standards in line with brand guidelines by working closely with VM team
• Loss Prevention: Enforce loss prevention policies, manage inventory discrepancies, and safeguard company assets.
• 5. Store Project Management: Manage store projects, including openings, refurbishments, and closures, in line with company plans.6. Policies & Cash ManagementEnsure all current internal processes and policies relating to operational policies and procedures for Loss Prevention, Store Operations, Inventory, New Stores Opening and Cash Audit functions across all countries.
• Define and establish cash management disciplines to protect company cash assets.
• 7. Other tasks:Supplier Partnership: Develop and strengthen the consignment and supplier relationships to establish long term, sustainable and mutually beneficial relationships.
• Market Intelligence: Keep abreast of the latest trend in the market with respect to the Product Trends and Brand standards.

• QualificationsStrong skills in Communication, Customer Service, and maintaining high levels of Customer Satisfaction
• Proficiency in Sales strategies and achieving revenue targets
• Proven experience in Team Management, including coaching, mentoring, and team development
• Excellent problem-solving abilities and decision-making skills
• Ability to lead and motivate teams to reach organizational goals
• Bachelor's degree in Business Administration, Retail Management, or a related field is preferred
• Knowledge of the retail market in Vietnam and experience working in a fast-paced retail environment is advantageous