Director, GROUP CENTER OF EXCELLENCE

This role plays a pivotal role in sustaining and advancing the company's transformation. This position focuses on process and productivity improvement while partnering with Group HR & Administration to drive large-scale transformation projects to enhance efficiency, agility, and competitive advantage. The role also encompasses organizational effectiveness, governance, business transformation to ensure long-term business resilience.

Responsibilities

Implement transformation roadmap strategy for the company

• Oversee the organizational structure that the company uses and identify challenges in business structure and help the company retain some of the business's original structure during significant change.
• Implement Nam Long business initiatives, including business process and operational improvements.
• Set the stage for a more sustainable long-term future, demonstrates how internal alignment around a common vision and strategy can translate to better performance.

Business Process Optimize and Productivity Improvement

• Lead the design, optimization, and implementation of enterprise-wide processes to enhance efficiency and operational excellence.
• Establish KPIs and performance metrics to measure efficiency gains and ensure alignment with strategic goals.
• Foster a culture of continuous improvement by embedding best practices across functions.
• Identify operational inefficiencies and design scalable solutions to improve performance
• Develop business cases, ROI analysis, and risk mitigation strategies for key initiatives
• Monitor progress and ensure timely delivery of key projects within budget

Leadership Development

• Partner with Group HR to develop and execute a leadership development strategy for top leadership roles.
• Define and implement a leadership competency framework aligned with the company's growth and transformation goals.
• Drive talent identification, assessment, and leadership development programs to ensure a strong internal pipeline for key leadership positions.
• Establish mentorship, executive coaching, and job rotation programs for leadership readiness.
• Define and track KPIs such as internal leadership fill rates and high-potential retention.

Organizational Effectiveness & Change Management

• Act as a change agent, ensuring smooth implementation of transformation initiatives across business units.
• Conduct organizational health assessments to address cultural barriers to productivity and leadership development.
• Align organizational structures, reporting lines, and workflows to enhance agility and performance.
• Build and lead high-performing CoE teams and drive cross-functional change initiatives

Governance, Policy Development & Business Resilience

• Establish governance frameworks for process optimization and talent succession.
• Develop company-wide best practice guidelines for internal talent mobility and leadership transitions.
• Lead efforts to ensure business continuity and risk mitigation in leadership succession planning.

Qualifications

• Bachelor's degree or equivalent experience
• 5+ years experience in management
• Excellent interpersonal and verbal communication skills
• Strong leadership, people management, and team building skills

Required skills and behaviors

Background / Experience

• Bachelor's or Master's degree in Business Administration, Organization Development, Operations Management, or a related field.
• 10+ years of experience in process improvement, operational excellence, or business transformation or management consulting.
• Experience leading large-scale transformation programs within real estate, construction, or related asset-heavy industries

Specific job skills

• Experience leading enterprise change management initiatives and partnering with senior executives or business unit leaders to drive transformation adoption.
• Hands-on experience in digital tools, HR analytics, and process automation is a plus.

Competencies

• Leadership skill
• Teamworking skill
• Result-oriented
• Decision-making skill
• Communication Skills, Listening & Forward thinking.
• Experience evaluating and prioritizing enterprise transformation initiatives based on business impact, operational feasibility, and strategic alignment.
• Ability to adapt to changing environment