Customer Support Specialist (Vietnam)

Responsibilities

• Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system;
• Identify customers needs to achieve customer satisfaction;
• Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

Requirements

• Proficiency speaking and writing in Vietnamese and English;
• Computer literacy;
• Able to identify ways of solving the problem and present the solution in a verbal and written manner;
• Strong interpersonal skills;
• High level of professionalism;
• Attention to detail and punctuality;
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards);
• Stable internet connection.

We offer

• Working for a dynamically growing company;
• Challenging but exciting tasks with our own product;
• Training is provided;
• Competitive salary;
• Working on a shift schedule;
• Remote work.