Customer Support Specialist

Responsibilities

• Respond to and resolve customer inquiries via tickets and other online support channels in English.
• Provide accurate, valid, and complete information using appropriate customer service tools and processes.
• Deliver appropriate and effective solutions to customer issues within defined response and resolution timeframes.
• Document all customer interactions, follow up on cases, and ensure issues are resolved smoothly and accurately.
• Adhere to communication protocols, guidelines, and company policies.
• Strive for high customer satisfaction and maintain professional customer support standards.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Comply with shift schedules arranged according to team and business needs.

Qualifications

• Professional-level proficiency in spoken and written English.
• At least 1 year of working experience in customer support or related field.
• Knowledge or experience in the cryptocurrency industry is a strong plus.
• Bachelor's degree or above.
• Professional business-level communication skills in spoken and written English are mandatory; bilingual skills are a plus.
• Friendly, patient, detail-oriented, and strongly customer-obsessed.
• Ability to multitask effectively under pressure, maintain professionalism, and demonstrate strong teamwork.
• Flexibility to work rotating shifts when required.
• Strong interest and positive attitude toward the cryptocurrency industry.