Who is TrueCommerce
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Danone Wave, Siemens, Ocean Spray, and many more. For additional information, visit our website EDI Integration and End-to-End Supply Chain Solutions
This position is responsible for maintaining and supporting production customers. The ability to deal with day-to-day production support client issues while maintaining effective communication to provide the client with superior service. The position will need to have the ability to think critically and analytically, work under pressure to meet deadlines, manage multiple tasks and prioritize to meet client demands. This position is responsible for managing support inflow, prioritization, and customer communication on tasks they are working.
Job Description
As a Customer Support, you will:
- Provide first-level technical support to clients and trading partners via phone, email, and ticketing system
- Troubleshoot and resolve technical issues while proactively identifying problems and making recommendations regarding solutions
- Document support interactions, including troubleshooting steps and resolutions, in a clear and concise manner
- Identify issues ensuring it is properly analyzed and collaborate with internal teams for swift issue resolution
- Strictly adhere to defined procedures and processes
- Provide walk-through sessions via phone/email • Proactively communicate with clients to provide status updates daily
- Other tasks assigned by Leader(s)/Manager(s)
Requirement for Success
- Working time: 40 hours/week. 10 PM – 7 PM or 8PM - 5AM (on-site)
- Experience in Customer Service, Technical Support, or related field preferred.
- Strong English communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely. (TOEIC 700 or IELTS 6.5 and above)
- Must be customer-service oriented; Actively look for ways to help internal and external teams.
- Ability to work with customers, internal business unit organizations, and suppliers/trading partners with working knowledge of general accounting practices and understanding of customer business flow.
- Must have strong attention to detail and thorough when completing tasks.
- Ability to work in a dynamic and fast-paced environment. Comfortable working individually or as part of a team.
- Working on weekends and VN/US holidays are required as this product offers 24/7 service
Come be part of a winning Customer Support team!
