Company Description
UV-Vietnam is a leading manufacturer and distributor of veterinary medicines and aquaculture solutions, dedicated to the philosophy: Success – Safety – Sustainability. Since 2007, we have been at the forefront of Vietnam's animal health industry, providing a comprehensive ecosystem for sustainable farming.
Key Highlights:
+ GMP-WHO Standards: Our state-of-the-art facilities in Ho Chi Minh City ensure international-grade product quality.
+ R&D Driven: We specialize in advanced research, leveraging molecular biology and biotechnology to create high-efficacy treatments tailored to local environments.
+ Comprehensive Support: Beyond high-quality products, we provide expert technical consulting to optimize production performance and maximize ROI for large-scale farms.
+ Strategic Partnerships: Collaborating with global institutes and top universities to bring world-class innovation to Vietnamese farmers.
Role Description
This is a full-time, hybrid Technical Services Manager position based in Ho Chi Minh, Vietnam. The Technical Services Manager will manage and provide technical support to clients, address and resolve technical issues, and ensure smooth operation of systems and processes. You will lead troubleshooting efforts, oversee customer training programs, and ensure customer satisfaction by delivering exceptional service. Collaboration with various teams to improve operational efficiency and meet business objectives is a key part of the role.
Qualifications
- Proficient in Technical Services and Technical Support with a strong understanding of system operations
- Strong Troubleshooting and problem-solving skills to identify and resolve technical issues
- Customer Service skills to ensure excellent client communication and satisfaction
- Ability to develop and deliver effective Training programs
- Strong organizational, leadership, and team management skills
- Ability to work collaboratively in a fast-paced and dynamic environment
- Experience in the livestock or agricultural sector is an advantage
- Bachelor's degree in Veterinary medicines or related major.
