Company Overview
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
Reporting Line: Reports directly to the Head of Customer Support
Location: Thailand, Vietnam and Malaysia
General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company&aposs products, services, and trading platforms.
Job Role:
- Effectively manage company communication channels, including live chat, emails, and phone calls
- Identify and assess customers&apos needs to ensure a high level of satisfaction
- Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal
- Provide timely and accurate support to clients within the specified time frame
- Maintain and update CRM records with all customer interactions and actions taken
- Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation
- Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction
- Work independently as well as collaboratively in a team environment
- Adhere to standard operating procedures and company policies at all times
Requirements
- Proven experience in a customer support or client service role
- Previous experience or background in Forex trading or the financial markets is a strong advantage
- Excellent command of English and local language both spoken and written
- Proficient in Microsoft Office applications (Word, Excel, Outlook)
- Strong phone communication skills with active listening abilities
- Ability to work under pressure and meet tight deadlines
- Excellent communication, problem-solving, and presentation skills
- Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future)
Employer Value Proposition:Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. You&aposll work with a modern tech stack, enjoy meaningful autonomy in how you approach challenges, and have clear opportunities for personal and professional growth.
Benefits
Benefit of working at CXM:
Competitive Salary along with KPI Bonus
Night Shift Allowance
Growth Opportunities
Medical
Gym Allowance
Collaborative Team
