Why Join Filum
Filum AI is looking for teammates with an AI-native mindset, ready to do high speed work, fail fast to learn fast. We are a fast-growing B2B startup specializing in AI for Customer Service and Customer Experience.
At Filum, you will:
- Work directly with the founding team in a fast-paced, open environment that values personal growth and ownership
- Become part of an AI-native team, where Customer Success is not just support, but a data-driven advisory function
- Gain hands-on experience in building CS workflows, implementing AI products, and supporting enterprise clients from onboarding to expansion
If you enjoy taking ownership, proactively solving problems for clients, and moving fast with real impact this is your playground.
What Youll Do
Customer Success Team at Filum is the critical bridge ensuring that customers generate real, measurable value from the Filum AI Platform.
- Solution Advisory & DesignDrive solutions from discovery to delivery. Work with Sales and Product experts to address clients challenges and design bespoke AI-driven solutions.
- Guide clients in planning use-case-specific implementation and platform configuration
- Act as a product expert to ensure customers are maximizing the full value and ROI of the Filum Platform from day one.
- Own the Entire Customer JourneyTake end-to-end ownership of customer journeys: onboarding adoption renewal
- Build tailored Success Plans for each client
- Leverage feedback & usage data to drive outcomes
- Consult Strategically with ExecutivesBuild trusted relationships with client decision-makers (e.g. Head of CX/CS, COO, CEO)
- Provide strategic advice on CX, AI Contact Center, Automation
- Data-Informed Customer SuccessMonitor Customer Health Scores to proactively mitigate churn risks or identify upsell/expansion opportunities
- Leverage behavioral data to surface meaningful insights and make informed recommendations
- Be Builder of an AI-Native CS TeamProactively automate your own workflows
- Create playbooks, templates, and onboarding tools
- Contribute to design new workflows, SOPs, or templates to improve CS productivity and scalability
Who You Are
Must-Haves:
- Value-driven mindset: You ask, Does this create real value for our customer and act accordingly
- System thinker & self-learner: You love breaking down problems to the root and using logic + tools to optimize how things work
- Fast-pace builder: You move fast, take initiative, and dont wait for someone to assign you tasks
- Clear communicator: You can write clearly, speak effectively, and structure ideas in both Vietnamese & English
- Team-first attitude: You respect others time, collaborate well with cross-functional teams
Nice-to-Haves:
- Have experimented with AI tools (like N8n, custom GPTs, or other no-code platforms), and are curious to learn about building Agentic AI
- Experience with visualization to create customer-facing content like slides, video walkthroughs, or checklists
- Familiarity with SaaS / AI / B2B software, or hands-on experience with a tech product
- Background in startups or small teams where you had to lead or build things from scratch
This role may not be a good fit if:
- You prefer being assigned tasks instead of actively proposing solutions
- You see Customer Success as customer service, instead of a value-driving role
- Youre uncomfortable with speed, ambiguity, or constant learning
What Youll Get
Compensation & Perks
- Monthly salary up to 15,000,000 VND, plus performance-based commission and allowances (lunch, parking, work equipment, etc.).
- KPI-based bonuses tied to results and milestones.
- 13th-month salary according to company policy.
- Full insurance coverage in compliance with Vietnam Labor Law (Social, Health, Unemployment Insurance).
Culture & Work
- EnvironmentAgile and open startup culture where youre encouraged to experiment, fail fast, and learn even faster.
- Open-space office located in District 2, working side-by-side with Filums founders and leadership team.
- Regular team activities: Company Trips, Happy Hours, Birthday celebrations, and holiday gifts (e.g. Womens Day, Year-end, etc.).
- Learning & Career GrowthDirect exposure to CEOs and C-level clients, gaining insight into real enterprise-level customer success.
- Hands-on experience solving complex customer challenges in areas like AI, CDP, and CXM.
- Clear career path: from Junior Senior Expert or move into a leadership track (Team Lead / CS Manager).
- Internal training and opportunities to build your own playbooks, workflows, and best practices.
- Personal Development & OwnershipYoull be part of a growth-mindset, AI-native team expected to take initiative, solve problems proactively, and always look for better ways to deliver value.
- Real ownership: Youll have the space and support to build fail learn scale not just execute tasks.
How to Apply
At Filum AI, we believe that clarity from the start helps both sides better understand each other and build a long-term journey together.
Before we begin, wed love for you to take a moment to reflect and share your thoughts on the following questions:
1. Why do you want to pursue a career in Customer Success
2. What do you think is the most important quality for a Customer Success team at Filum at this stage
Please send your CV and answers to: [[Confidential Information]]; cc: [HIDDEN TEXT] (CCO at Filum)
We look forward to getting to know you better!
