M T CNG VIC:
c chn d n ph hp (VietJet Air/ HD Bank/ Vikki Bank)
1. i vi Nhn vin Chm Sc Khch Hng VietJet Air:
- Tip nhn v ch ng t vn/ gii thiu sn phm ph hp theo yu cu ca khch hng lin quan n sn phm dch v ang c trin khai ti Vietjet Air qua knh tng i, email, website
- Tip nhn v gii p thc mc, khiu ni,..theo yu cu khch hng lin quan n qu trnh s dng sn phm dch v hoc cht lng dch v ti Vietjet Air nh t ch, thay i ch ngi, nng hng, hon v
- Tip nhn v ghi nhn y cc yu cu khch hng chuyn b phn x l/h thng x l y thng tin theo quy nh.
- Ghi nhn cc gp ca khch hng tng hp cc kin ci tin cht lng dch v, sn phm dch v ti Vietjet Air.
- Thc hin cc cng vic khc ph hp theo qun l trc tip quy nh chc danh ti tng thi k chp nhn lm vic xoay ca 24/7.
2. i vi Nhn vin Chm Sc Khch Hng HD Bank/ Vikki Bank:
- Tip nhn v x l cc yu cu t khch hng: t vn, gii p, tip nhn than phin/khiu ni/t co qua cc knh nh tng i, email, Facebook, Zalo, App, webchat,
- Ghi nhn thng tin chnh xc, y v chuyn tip n cc phng ban lin quan trong trng hp cn x l phi hp.
- T vn ng quy trnh, ng ni dung sn phm/dch v (SPDV), khng t thm/sa/ch bin thng tin gy hiu nhm hoc ri ro cho khch hng v t chc.
- Thc hin cc chng trnh chm sc khch hng nh k v t xut, cc chin dch bn hng qua in thoi (Telesales) theo phn cng.
- Cp nht lin tc cc kin thc v sn phm, dch v, chng trnh khuyn mi, kch bn tng tc nhm m bo cht lng phc v.
- Cam kt tun th lch trc, t cc ch tiu: SLA, Performance, KPIs theo yu cu ca HD Bank/ Vikki Bank
- Khng i din hoc cam kt, ha hn v tn dng hoc dch v ngoi phm vi cho php.
- Thc hin cc nhim v khc theo yu cu ca cp qun l.
YU CU CNG VIC:
- Nam/N, tui t 20 35 tui.
- Trnh hc vn:
+ Tt nghip Trung cp tr ln (i vi Nhn vin Chm Sc Khch Hng VietJet Air)
+ Tt nghip Cao ng tr ln, u tin ngnh Kinh t, Ti chnh, Ngn hng, Qun tr kinh doanh (i vi Nhn vin Chm Sc Khch Hng HD Bank/ Vikki Bank)
- Khng yu cu kinh nghim, c o to khi nhn vic.
- Giao tip r rng, s dng ging ph thng, khng s dng t ng vng min.
- C k nng x l tnh hung tt, thi dch v chuyn nghip, bit lng nghe v chu c p lc cng vic.
- S dng thnh tho tin hc vn phng.
- Lm vic xoay ca 24/7, lm 8 ting/ngy, c ngh 1 ngy bt k trong tun.
- Ring i vi d n VietJet Air yu cu ting anh giao tip tt.
QUYN LI:
- Thu nhp: Tha thun theo nng lc (bao gm lng cng v thng kinh doanh, v cc i ng khc ca cng ty), thng theo hiu sut/kt qu cng vic.
- o to v pht trin: Hng dn nghip v, nng cao k nng chuyn mn nh k.
- c k hp ng lao ng di hn, ng bo him y : BHYT, BHXH, BHTN theo quy nh Nh nc
- Tham gia cc hot ng ngoi kha, xy dng i ng ti cng ty.
- Lm vic ti Ta nh thng minh Galaxy Innovation Hub ti Qun 9.
- Mi trng lm vic hin i, chuyn nghip, thn thin.
- C c hi gn b v pht trin lu di.
NI LM VIC: c t chn lm vic ti 1 trong 2 c s sau:
- 345 Phm Vn Bch, Phng Tn Sn, Tn Bnh
- Ta nh Galaxy Innovation Hub (GIHUB), ng D1, Khu Cng Ngh Cao, Qun 9
