Job Description

WELCOME

If you're someone who inspires others, owns their impact and wants to elevate what they do, you'll fit right in.

Until July 1, our business was part of BASF. As part of the current transition, all job listings and the application process are still hosted on the BASF platform and therefore fully presented in BASF branding.

Please do not be confused by this: All roles are positions at Surventis, and your application will be submitted to us.

At Surventis, we go beyond the surface - in everything we do. We put customers at the center, think one step ahead, and develop solutions that create real value and lasting partnerships.

We inspire each other to think further, take ownership of our work, and constantly push to elevate what's possible. If you bring your full self, challenge the obvious answer, and want to grow with a team that means it - this is your place.

Objective

The Customer Service Specialist – SEA is responsible for executing end-to-end customer service and order management activities to ensure efficient and accurate order fulfillment, export shipment coordination, and high customer satisfaction across the SEA region. The role supports both intercompany and third-party customer operations while ensuring compliance with trade regulations, operational procedures, and customer service standards

Core Tasks And Responsibilities

Execute end-to-end order-to-cash processes including order entry, order processing, delivery coordination, invoicing support, and shipment tracking.
Manage both intercompany orders and third-party customer orders to ensure timely and accurate fulfillment.
Coordinate export shipments including shipping documentation, booking arrangements, and delivery follow-up activities.
Maintain proactive communication with customers regarding order status, product availability, shipment schedules, and delivery updates.
Perform regular checks on customer orders, pricing, credit blocks, and compliance requirements within SAP systems.
Ensure compliance with export control regulations, trade compliance requirements, and company operational procedures.
Coordinate closely with Supply Chain, Logistics, Warehouse, Finance, and Sales teams to ensure smooth operational execution.
Support resolution of customer complaints and raise Non-Conformance Management (NCM) cases where required, ensuring timely follow-up and closure with relevant stakeholders.
Monitor order fulfillment performance and support continuous improvement initiatives to improve service efficiency and customer satisfaction.
Maintain accurate master data, customer information, and operational documentation within SAP systems.
Support preparation and verification of shipping and export documents including invoices, packing lists, bills of lading, and insurance documentation.
Act as backup support for other Customer Service team members during leave or absence periods to ensure business continuity and uninterrupted customer support operations

Education & Qualification

Diploma or Bachelor's Degree in Business Administration, Supply Chain, Logistics, or related discipline.
Minimum 2–4 years of experience in Customer Service, Order Management, Logistics, or Supply Chain operations.
Experience in export shipment coordination and order management within a regional environment is preferred.
Good English Proficiency Mandatory.

Other requirements:

Strong knowledge of order-to-cash processes, export shipment coordination, and customer service operations.
Experience with SAP ERP systems (SD/MM modules preferred) and Microsoft Office applications.
Good communication and stakeholder management skills.
Ability to work effectively in a fast-paced environment with strong attention to detail and accuracy.
Knowledge of shipping documentation, trade compliance, and export processes will be an advantage.