Job Description

JOB DESCRIPTION

Position: Customer Service Executive

Department: Operation

Location: 147 Hai Bà Trưng, Xuân Hoà Ward, HCMC

Report to: Customer Service Leader / Customer Service Manager

1. What will you do

You will be responsible for handling shipments from booking to cargo loading, making sure everything runs smoothly and on schedule.

Receive booking requests from Sales/customers and follow up end-to-end shipment process
Coordinate with carriers, agents, and internal teams (Sales, Pricing, Docs) to handle shipments
Monitor schedule, booking status, and update all relevant parties in a timely manner
Work with Pricing team to ensure rates and services match customer requirements
Coordinate with Documentation team to ensure all documents are correct and compliant
Handle and resolve operational issues: delay, roll, missing documents, carrier issues, etc.
Update market situation (schedule, space, etc.) to support internal teams
Handle customer inquiries and complaints in a professional and timely manner
Prepare reports related to shipments, customers, and operational performance

=> In short: you are the one who keeps shipments running smoothly from booking to loading — no delays, no mistakes, no missed information.

2. What are we looking for

Basic knowledge of logistics/forwarding
At least 6 months experience in Customer Service (logistics/forwarder is a plus)
Good working English (email & basic communication)
Detail-oriented, responsible, and able to follow tasks through
Good communication and coordination skills
Able to work under pressure and handle multiple tasks

=> You don't need to be too senior, but you need to be proactive, willing to learn, and able to solve problems

3. Benefits