Customer Experience & Research Specialist, SPX Express

Shopee

Ho Chi Minh, Vietnam

2-4 Years

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Posted 16 hours ago
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Job Description

Job Description:

Drive 360° customer listening though NPS/ CSAT & customer surveys by managing data collection, tracking performance trends, and identifying actionable levers to improve customer satisfaction
Conduct market scans and competitor tracking, deliver regular updates with clear implication
Execute end-to-end research for both quantitative & qualitative, including research design, sample recruitment, interview coordination & relevant logistics
Travel as required for qualitative research projects

Requirements:

At least 2 years of relevant work experience in Customer Experience/ Consulting/ Ecommerce or related fields
Strong customer centric mindset with solid business acumen
Good analytical thinking and data analysis skills
Strong stakeholder management & project management skills
Be opened, flexible and enjoyed fast-paced environment
Good at writing and presentation in both Vietnamese and English

More Info

Job Type:

Permanent Job

Industry:

Internet /E-commerce

Function:

Customer Experience Consulting

Employment Type:

Full time

About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 146500189

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