Job Description

Based in Ho Chi Minh City with over ten years of proven experience, Pulse Active has pioneered the sports-tourism and lifestyle-entertainment events industry in Vietnam.

We specialize in creating exciting platforms aimed at a wide range of people and places, ensuring that we are capable of crafting events purpose-built for anyone, anywhere.

MAIN DUTIES

Communicate with customers (participants) through various channels (Social media, Email, Phone).
Respond promptly to customer inquiries within 24 hours. Ensure customer satisfaction and provide professional customer support.
Support customers with payments, refunds, invoices, contracts, and information related to the registration system if any regarding the project/event.
Maintain and build relationships with partners (in Vietnam & Overseas). Follow up payment, and contracts with these partners in each event.
Prepare the necessary materials before publishing the registration (Ticket Sales).
Prepare the database for the event date.
Cooperate with other teams to solve any requirement, question, or support to the participants during and after the event;
Analyze consumer behavior and adjust email and advertising campaigns accordingly.

MUST - HAVE

Good at Microsoft Excel, and Word. (You will work with data in Microsoft Excel. Test will be applied for candidates during interview)
Skills in Data analytics and data management are an advantage.
Good at English (Customers are both foreigners and Vietnamese)
Good communication skills (phone, email)
Teamwork, and problem-solving skills.

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