Job Description

About the Job

We are looking for a Customer Engineer to provide technical support for customers across Vietnam, with a focus on the installation, maintenance, troubleshooting, and optimization of semiconductor manufacturing equipment. The role will work closely with customers and internal teams to resolve complex equipment issues, ensure equipment performance, and support technical projects when required.

This role is ideal for an experienced engineer with a strong hands-on technical background in semiconductor equipment, combined with strong problem-solving, customer communication, and technical documentation skills.

Key Responsibilities

Equipment Installation & Technical Support

Install, maintain, upgrade, and troubleshoot customer equipment to ensure reliable performance.
Diagnose and resolve complex equipment issues using engineering tools, diagnostic systems, and technical documentation.
Apply hands-on knowledge across mechanical, electrical, pneumatic, hydraulic, vacuum, and thermodynamic systems.
Follow established procedures and task plans while generating and maintaining technical documentation when required.

Customer & Project Management

Communicate directly with customers to understand technical issues and provide effective solutions.
Collaborate with internal business units and cross-border teams to resolve customer and equipment-related challenges.
Lead technical projects and customer or internal meetings when required.
Support technical communication, reporting, and documentation using Microsoft Excel, Word, and PowerPoint.

Team Development

Train, mentor, and provide technical guidance to junior Field Service Engineers.
Share technical knowledge and best practices to strengthen team capabilities.
Contribute to continuous improvement of equipment-support processes and technical procedures.

Requirements

Bachelor's degree in Electrical/Electronics, Mechanical, Mechatronics, Hardware Engineering, or a closely related engineering discipline.
7–10 years of experience as a Field Service Engineer, Equipment Engineer, or in a similar equipment-support role.
Mandatory experience in the semiconductor industry.
Strong hands-on knowledge of pneumatics, hydraulics, electronics, vacuum systems, and/or thermodynamics.
Experience using engineering tools and test equipment, including digital multimeters and standard hand tools.
Working knowledge of wafer-processing parameters and semiconductor manufacturing equipment.
Good written and spoken English for technical communication, customer interaction, training, and cross-border collaboration.
Strong communication, troubleshooting, and problem-solving skills.

What's Offered

Regional development opportunity with initial training and on-the-job development in Singapore.
Opportunity to work with semiconductor equipment and high-precision manufacturing technologies in a regional environment.
Exposure to customer-facing technical projects and cross-border collaboration.

Preferred qualifications:

Front-end semiconductor process exposure.
Hands-on experience with semiconductor tools, process equipment, inspection systems, or related high-precision manufacturing equipment.
Experience in large, structured, global high-tech or semiconductor organizations.
Project-management experience and confidence leading customer or internal technical meetings.

Role Description The Customer Engineer role at GLT Sourcing is a full-time, on-site position based in Ho Chi Minh City, Vietnam. In this role, the Customer Engineer will provide hands-on technical support to clients, diagnose and resolve issues, and ensure systems and applications operate reliably. Daily activities include troubleshooting technical problems, configuring and maintaining network and cloud environments, and collaborating with internal teams and customers to implement solutions. The role also involves documenting technical procedures, guiding users through solutions, and proactively identifying opportunities to improve system performance and customer satisfaction. The Customer Engineer is expected to maintain clear communication, manage multiple support requests, and uphold high standards of service quality and professionalism.

Qualifications

Strong troubleshooting and technical support skills, with the ability to analyze issues, identify root causes, and implement effective solutions.
Customer service capabilities, including clear communication, active listening, and a professional, solution-oriented approach when working with clients.
Knowledge of networking concepts and technologies, such as TCP/IP, routers, switches, and basic network security practices.
Experience with cloud computing environments or platforms, including deployment, monitoring, and basic administration tasks.
Relevant technical education or certifications in IT, computer science, engineering, or related fields are preferred.
Ability to work on-site in Ho Chi Minh City, manage priorities in a fast-paced environment, and collaborate effectively with cross-functional teams.
Proficiency in English and Vietnamese, both written and spoken, and familiarity with common support tools and ticketing systems are beneficial.