Compliance Manager

Job Description

Role's Objective

• Supervise Compliance Team Performance: Monitor the performance of compliance officers, including audit quality, investigation handling, and reporting. Identify weaknesses in skills, knowledge, or execution, and provide coaching or corrective actions.
• Build a Culture of Integrity: Promote ethical behavior across all departments.
• Develop and Improve Compliance Tools and Processes: Review and enhance compliance protocols, audit checklists, investigation procedures, and reporting formats. Ensure tools are practical, aligned with all relevant standards/policies, and easy for the team to use.

1.Compliance Programme and Advisory

• Oversee the design, implementation, and continuous improvement of the company's compliance programme, ensuring alignment with the SGS Code of Integrity, and all Global and local policies in relation to Business Ethics.
• Provide continuous advisory (daily advice, if needed) and support on the Code of Integrity, Business Ethics, Sanctions, Bribery, Conflict of Interest and all related matters mentioned in Code of Integrity and relevant policies.
• Localize, draft, review, and update, translate Group Policies issued by Group Compliance, guidelines, all kinds of compliance SOPs, Forms, compliance documentations in both Vietnamese and English.
• Develop and maintain a system to track, monitor, and report on compliance violations and related actions identify areas for improvement in the compliance program and proposing strategies for continuous improvement.

2. Investigation Oversight
2.1 Supervise and Support Investigations
Oversee compliance violations, internal investigations, verify allegation, lead investigations and propose corrective measures. Ensure that investigations follow company procedures and, and are handled fairly, independently, and confidentially.

2.2 Vetting and Review of Investigation Reports
Review investigation findings, assess the quality of evidence, and validate conclusions before final reporting. Provide feedback and ensure consistency with SGS Code of Integrity and related policies.

2.3 Joint Investigation Participation

• Participate directly in complex or sensitive investigations, especially those involving senior staff, external parties, or high-risk cases. Act as a lead investigator or decision-maker when required.
• Document investigation findings and prepare clear, concise reports in English for management and relevant stakeholders.

3. Integrity Prevention Measures for Auditing and Inspection Services (Integrity Program)
3.1 Lead the Integrity Programme
Take full ownership of SGS Integrity Programme, ensuring all activities are planned, executed, and monitored according to SGS Code of Integrity, and relevant SOP. Ensure the programme is active, effective, and continuously improved.

3.2 Plan and Execute Site Visits
Personally conduct onsite visits to ports, warehouses, and inspection locations to verify compliance with integrity standards. Ensure that audit targets are met and that field operations follow ethical procedures. Meeting with client or any third parties in relation to Integrity Program.

4. Security Risk Management
4.1 Lead Company-wide Security Risk Management
Take full responsibility for identifying, assessing, and managing physical, process and travel security risks across all company locations, including offices, warehouses, and inspection sites. Ensure alignment with corporate security policies and local regulations.

4.2 Supervise and Support Security Operations
Oversee the work of the Compliance team members and other team members in implementing security controls (access, surveillance, emergency response). Provide guidance and ensure consistency across all sites.
4.3 Conduct Strategic Site Visits
Personally perform site visits to high-risk or critical locations to assess security conditions, verify compliance, and support the team in resolving issues. Use findings to improve security planning and resource allocation.
4.4 Review, validate, and approve all physical security policies drafted or updated by the team. Ensure policies are practical, compliant with regulations, and tailored to local risks.
4.5 Review incident reports and security logs regularly. Identify patterns, root causes, and areas for improvement. Ensure timely response and follow-up actions are taken.

5. Others
5.1 Report and Communicate Effectively
Prepare clear and timely reports on compliance activities, audit results, investigation outcomes, and risk assessments. Share insights with senior management and global compliance teams.
5.2 Risk Identification and Mitigation
Proactively identify integrity risks in inspection operations and business processes. Recommend preventive actions and monitor their implementation.
5.3 Organize training, awareness campaigns, and regular communication to reinforce the importance of integrity and compliance.

Qualifications

• 7-10 years minimum experience in compliance, audit, or related roles
• University degree in a related field. Professional certification in Compliance, Anti-Corruption, or Internal Audit is a strong advantage.
• Candidates with experience in operational compliance roles such as internal audit, or external audit - especially within TIC, FMCG, or regulated industries - are highly preferred.
• Practical exposure to business operations and process controls is a strong advantage.
  Familiarity with detecting and preventing corruption is a plus.
• Familiarity with inspection operations in sectors such as agriculture, minerals, or logistics is preferred.
• Strong communication skills with the ability to present complex findings clearly and concisely in English & Vietnamese.
• Independent judgment, confidentiality, and the ability to handle sensitive issues professionally.
• Demonstrate work with integrity, discretion, and confidentiality
• Must be able to lead a team of compliance officers, coordinate audits and investigations, and report findings to regional/global compliance teams.