Adecco&aposs Client - leading global payment and commerce-enabling platform, empowering millions of digital businesses, entrepreneurs, and professionals to connect and grow worldwide - is looking for talented candidates to fill in the Community Manager
Salary: 35,000,000 - 45,000,000 Gross
Location: LIM Tower 3, Nguyen Dinh Chieu, HCMC
Working hours: Mon - Fri | 9:00 AM - 6:00 PM (Hybrid)
Responsibilities
- Socials community strategy, execution and reporting: build a compelling strategy plan to drive business growth from the Vietnamese SMBs community, from idealization and getting stakeholders buy-in, to campaign execution and rollout, to data reporting and measurement
- Content calendar: build out quarterly content plan including product / process education, ongoing incentive rewards campaign, online & offline events, working closely with Global PR Comms and Legal on the approval and publishing
- Social community engagement: build positive word-of-mouth and brand sentiments through social listening, actively posting and responding in the company&aposs owned socials, and liaising with group admins of external industry community groups for posting
- Community-driven events: activate webinars, community meetups and workshop to drive product awareness, community engagement and existing customer retention
- Influencer Marketing: working closely with vendor on KOLs campaigns & activities, including content production, social sharing and amplifying through community channels
- Voice of Customer: coordinating with local communication channels (Zalo, calling and socials / community groups), collect customer feedback and coordinate with Ops team to trouble shoot customer issues and inquiries
- FAQ collateral: create and localize product and process related step-by-step guidelines and how-to videos (e.g. sign-up process)
Qualifications
- Bachelor&aposs degree or equivalent
- 5+ years of experience in B2B socials & community management - ideally in the eCommerce / marketplace / payments field
- Fluent English communication
- Able to thrive in a fast-pace environment and work under pressure
- Passion for finding new creative ways to connect with the target ICP communities
- Experience in delivering integrated marketing campaigns across local communication channels including Zalo, social media, events and KOLs management
- Ability to drive, track and communicate campaign results, and seek to generate new best practices through experimental efforts
- Excellent presentation skillset. Able to demonstrate data, success stories and address gaps / area to grow to the leadership team
- Ability to make decisions in a changing environment, anticipate future needs and drive results
- Act as our customers partner on the inside. Learning what they need and creating what will help them go further.
