Commercial Customer Care Intern

A – Order processing – Sales Orders, FOC orders (Warranty/ Sample/ Promotion) and Credit/ Debit Memos

• Check clean orders with customers before processing to system, especially adaptation goods (ACB, MVS, etc).
• Process the orders to SAP, follow up with Logistics on cancellation/ modification or any special requests. Note down all special requests in Sales orders (SAP/ Excel)
• Raise & follow up MM creation requests at order entry to avoid delay.
• Prepare Sales Contract as customer request align with company policies and monitor contract terms until it closed.
  
  

B – Delivery Arrangement

• Request customers to settle the payment against contracts/ schedules
• Actively check credit/ payment to ensure correct incentive discounts applied and record it carefully in Orders (SAP/ excel)
• Check the availability of goods and issue invoices as per requested from customers and align with company policies
• Closely cooperate with 3PL to support customers on self-collection in urgent cases
• Coordinate with Finance team to handle customer complaints/ requests relating to invoices such as cancellation, correction reports, rebate, etc
  
  

C – Administration Tasks & Team Support

• File documents according to policies
• Check and reply requests via email and telephone relating assignments and record customer requests in bFO.
• Back up other team members when requested.
• Ready for job rotation and other assignments depending on business requirements
  
  

Qualifications - External

• Education:
• Bachelor Degree in Economics/ Foreign Trade/ Business Administration or relevant majors.
• Working Experience:
• Experience in Sales Admin or Order processing or relevant positiom in foreign companies
• Experience in Customer Service or Market Research
• Business Understanding:
• Knowledge in Foreign Trade activities (documents) and Schneider Electric products is a plus
• An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
• SAP/Oracle knowledge is more favorable
• Others (e.g. language skills, technical skills):
• Ability to work both independently and as a team member under high pressure
• Having problem-solving skill and customer driven skill.
• Having strong communication (both in writing and speaking Vietnamese and English) interpersonal skills
• Enthusiasm, adaptability, team-spirit and detail-oriented are required
• Proficient computer skills in MS Office (Word, Excel)
  

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits—it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.
  
  

Looking to make an IMPACT with your career

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.