CMS - Senior Business Analyst

RESPONSIBILITIES

Business Analysis

• Gather business and system requirements from key users and end users, Communicate with users to clarify any unclear information about the business requirements.
• Own requirement elicitation, analysis, clarification, prioritisation and traceability throughout the project lifecycle.
• Analyse As-Is / To-Be processes and document business rules, process flows, functional requirements, user stories and acceptance criteria.
• Facilitate workshops and coordinate with business users, developers/vendors and QA/testing teams to resolve requirement gaps and support UAT.
• Manage requirement changes and assess impacts on scope, timeline, dependencies and testing.

Project Management Support

• Support the PM with planning, scope/change tracking, progress monitoring, stakeholder coordination and follow-up of key actions.
• Identify and track risks, issues, dependencies, blockers and outstanding decisions; escalate material items to the PM.

QUALIFICATIONS AND EXPERIENCE:

Qualifications/ Memberships: Bachelor's Degree in IT, Computer Science, Information Systems, Business or relevant majors.

Experience:

• Minimum 4-5 years of hands-on BA experience in software/enterprise projects.
• Strong requirement lifecycle, process analysis, stakeholder management and UAT/delivery support experience.
• Practical PM knowledge: planning, scope, risks/issues, dependencies, progress tracking and coordination.
• Professional English communication skills, written and verbal.
• Experience in Contracts Management system/ Documents Management system is a plus.

Personal Requirements

• Belief that outstanding customer service is the key to success
• Self-motivation
• Develops effective working relationships
• Positive attitude and takes responsibility for their own actions
• Willingness to undertake personal and professional development
• Willingness to attend corporate events outside of normal working hours
• Willingness to take on board CRV Core Values.