Client Success Manager - IT

Responsibilities

• Own client engagements from first contact to handover, including meeting agendas, preparation, minutes, and follow-up actions. Serve as the client's first point of contact at VCC.
• Qualify inbound leads by capturing the client's business context, budget signals, decision process, and timeline, and close out leads that are not a good fit.
• Determine when a meeting requires a Solution Architect or Tech Lead, and brief them on the scope, constraints, and commercial context before they join presales discussions.
• Grow existing accounts through renewals, expansion conversations, and regular check-ins with delivery teams on client health.
• Keep the pipeline current in the CRM and lead a weekly pipeline review with the Head of Client Success & Growth.
• Support the Country Head of Vietnam in structuring the product and services footprint across Business Areas.
• Support meeting coordination and follow up on agreed actions with relevant internal and external stakeholders.

Requirements

• 5+ years of experience in client-facing roles within IT services, software delivery, or technology consulting.
• Ability to independently run discovery and qualification meetings.
• Ability to explain service engagement models to client audiences and answer first-level questions on how software projects are delivered.
• Excellent English communication skills, with the ability to engage confidently with senior stakeholders, client teams, engineers, data scientists, and cross-border teams.

Preferred Skills and Experiences

• Domain expertise in airlines, airports, MRO, aircraft OEMs, or large-scale industrial operations, particularly in areas such as maintenance scheduling, revenue management, fleet assignment, crew or resource optimisation, production planning, or asset utilisation.
• Experience in IT business development for AI, data, or analytics software services.

Why choose ST Engineering:

• 14 days Annual leaves + 3 Sick leaves
• Private Health Insurance
• Annual Salary Review
• Performance Bonus
• 100% salary in probation period
• Free LinkedIn Learning Account
• Company Events & Team Building