Organize and coordinate assigned client account work in a timely and profitable manner.
Ensure Program Requirements are clearly documented, communicated, and updated throughout the organization.
Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
Prepare client proposals, report specifications, technical information, and leverage data to add value for client programs.
Provide technical consulting services to clients directly and/or through coordination with internal technical team.
Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
Participate in trade shows and technical conferences when necessary.
Work with business support to bill clients in a timely, concise, and profitable manner.
Provide technical support to in-house employees as required.
Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.
Pro-actively communicate with clients in a professional and clear manner.
Anticipate and respond to client requirements in a timely fashion.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.
Qualifications
General degree or equivalent, plus generally four years of directly related experience.
Familiarity with industry associations, technical committees, industry best practice which would add value for client program management.
Working knowledge of Word, Excel, Internet, Access, e-mail and other company Software programs (i.e., LIMS, Advantage, etc.).
Demonstrated written, oral and interpersonal skills with the ability to effectively communicate with all levels of in-house staff and clients.
Must be able to identify problems and offer workable solutions.
