Client Services Executive

About Paywatch

Founded in 2020, Paywatch is an AI-native, multi-product fintech and NeoFi (Neo-Financial Institution) dedicated to Fair Financial Access. Backed by leading global financial institutions including Citi and HSBC, we believe financial stability is a fundamental right, and our mission is to build an equitable financial system where employees can access secure, flexible, and fairly priced financial services that were previously out of reach.

Paywatch is Southeast Asia's largest provider of Earned Wage Access (EWA)—also known as salary on demand. Our flagship service is trusted by blue-chip enterprises and deployed as a next-generation employee benefit by Fortune 500 companies such as Genting, TELUS, CP Group, Shangri-La Hotels, DFI Retail, Lotte, Hyundai, and more. By allowing employees to access a portion of their earned salary in real time, we help improve financial wellness while empowering employers with a powerful retention and productivity tool.

Today, Paywatch has evolved into a full-scale NeoFi focused on comprehensive employee wellness. We combine best-in-class instant payments technology—including proprietary cross-border remittance infrastructure—with embedded financial services that meet everyday needs: instant global money transfers, employee rewards, micro-insurance, savings and fee-free bill payments products.

With operations across Malaysia, the Philippines, Indonesia, South Korea, Hong Kong, Vietnam and Singapore, Paywatch continues to scale its mission: creating a fairer financial system for all while enabling enterprises to deliver innovative, employee-first benefits.

You will have the opportunity to work with different technologies and bring your ideas to the table to constantly improve the way we do things. If you are ready to take your career to the next level and work in a dynamic company, this job is for you.

What you'll do:

• Customer Support Execution: Receive, investigate, and resolve user inquiries, complaints, and requests across multiple channels (Hotline, Live Chat, Email) within defined Service Level Agreements (SLAs).
• App & Product Guidance: Walk users through app navigation, account setup, and Earned Wage Access (EWA) transaction processes.
• Outbound Engagement: Conduct proactive outbound calls for user surveys, onboarding checks, or campaign follow-ups as requested by relevant teams.
• Documentation & Escalation: Accurately log customer interactions and ticket statuses in the CS system; escalate complex technical or operational issues to the correct internal teams.
• Reporting: Prepare periodic operational reports and update issue logs for the CS Team Leader.
• Ad-hoc Tasks: Support team initiatives and complete additional tasks as assigned by the CS Leader.

Who You Are

• Experience: 1 - 3 years of experience in Customer Service, Call Center, Telesales, or Helpdesk—prior experience in Fintech, E-Wallets, Banking, or SaaS is a strong plus.
• Education: Bachelor's degree or College degree.
• Language Skills: Proficient in English (both written and spoken) to communicate with internal cross-functional teams, international stakeholders, or regional documentation.
• Proficiency in MS Office, particularly Excel (data sorting, basic formulas, reporting).
• Familiarity with ticketing platforms (e.g., Zendesk, Freshdesk, Intercom) or CRM systems.
• Ability to quickly absorb tech software knowledge and grasp complex product workflows
• Communication & Voice: Clear, pleasant, and professional voice tone; excellent active listening and customer-centric communication skills.
• Empathy, patience, and composure when handling frustrated or urgent customer issues.
• Agility, proactive problem-solving, and a positive can-do attitude.
• High sense of responsibility and respect for user data privacy and financial security standards.

What We Offer:

• You'll be working in a high energy, fast-paced environment, work with different technologies and bring your ideas to the table to constantly improve the way we do things
• EWA - Earned Wage Access (Flexible Payday)
• Competitive medical and dental benefits
• A dynamic and inclusive environment that values innovation and collaboration
• Exposure to multiple teams across Asia including Product, Finance, and Operations
• Ongoing training, mentorship, and opportunities for professional development

Interested

If you're interested in this exciting opportunity, apply now!

We look forward to hearing from you.

Personal data collected will be used for recruitment and employment related purpose only. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.