Client Management, Consultant

Build a healthier and more sustainable future for everyone.

About the Role

The position drives long-term client value through proactive relationship management, service oversight, and account growth opportunities.
. Own corporate client relationships and ensure successful onboarding, retention, renewal and customer experience throughout the client lifecycle.
. Serve as the primary point of contact for clients and distribution partners, providing solution support and coordinating across internal teams to ensure a seamless customer experience.

Report to: Head of Corporate Solution

Function: Business Strategy I Department: Corporate Solution

Location: HCM

Role: Individual Contributor

ROLES AND RESPONSIBILITIES

Manage Corporate Client Relationships, Onboarding, Retention and Renewal Activities

• Serve as the primary relationship owner for assigned corporate clients throughout the client lifecycle.
• Lead and coordinate client onboarding activities to ensure smooth implementation and readiness.
• Develop and maintain strong relationships with key client stakeholders and distribution partners.
• Drive retention and renewal outcomes through regular account reviews, proactive engagement and renewal planning.

Lead Customer-Facing Solutioning Discussions, Benefit Reviews and Proposal Presentations

• Understand client needs and recommend appropriate employee benefit solutions aligned with business objectives.
• Facilitate benefit review discussions and identify opportunities for plan enhancement or account growth.
• Prepare and present proposals, renewal recommendations and solution options to clients and distributors.
• Work closely with technical and product stakeholders to develop commercially viable and customer-centric solutions.

Coordinate Across Internal Teams to Resolve Issues and Deliver Service Commitments

• Act as the central coordination point between clients, distributors and internal stakeholders including Underwriting, Operations, Claims and Product teams.
• Monitor service delivery against agreed commitments and proactively manage client escalations.
• Drive timely resolution of operational, servicing and implementation issues impacting clients.
• Foster strong cross-functional collaboration to ensure a seamless and consistent client experience.

JOB REQUIREMENTS

• Bachelor's degree in Business Administration, Finance, Insurance, Marketing, Economics, or a related field.
• Minimum 7 years of experience in Insurance, Employee Benefits, Corporate Solutions, Relationship Management, or Account Management.
• Proven experience managing corporate clients and supporting renewals, retention, and account growth.
• Experience working across multiple stakeholders including Distribution, Underwriting, Claims, Operations, and Product teams.
• Good understanding of Life Insurance, Employee Benefits, and Group Insurance products.
• Ability to analyze client needs, claims experience, and renewal performance to support solution recommendations.
• Strong proficiency in PowerPoint, Excel, and business presentation tools.
• Strong relationship-building, stakeholder management, and customer engagement capabilities.
• Excellent communication, presentation, influencing, and negotiation skills.
• Strong problem-solving, planning, and execution skills with a proactive and results-oriented mindset.
• Lead a larger portfolio or client management team.