Client Advisor (Fashion)

Type of contract: Full-time

Report to: Boutique Supervisor/Manager

Location: Dong Khoi, D1, HCMC

At S&S Group, we believe our colleagues are our greatest asset.

We are looking for driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships.

If you have a strong passion for sales, are highly motivated, and willing to provide clients with a first-class experience, this position may be a great fit for you.

The roles and responsibilities of the Client Advisor include, but are not limited to:

Sales/Customer Experience

· Strive to meet and exceed personal and team sales targets and KPI's.

· Initiate and leverage sales opportunities with existing and prospective customers by deliver excellence in customer experience.

· Build and nurture long-term relationships with prospective customers.

· Actively engage with customers to encourage feedback on Google pertaining to service standards and product satisfaction.

· Support all group's initiatives as they relate to product launches, customer experience, and selling.

Store Operations

· Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.

· Ensure the best condition of all fixtures and furniture in the boutique.

· Perform opening and closing store duties as needed.

· Participate in regular inventory counts and in necessary supply stocking/restocking.

Visual Merchandising

· Assist in maintaining visual standards with direction from brands and management.

Personal development:

· Develop strong product knowledge, soft skills, as well as company history, information, and new knowledge by attending training by brands, company & self-learning to generate knowledge about each brand's specificities, strengths, and weaknesses. Stay certified with all new brand knowledge.

· Continuously develop product and sales acumen to become the authority. Know the in's and the out's of product offerings, optional packages, and the latest technologies.

· Develop knowledge in current industry trends and other relevant fields - Gastronomy, Art & Music, Giftings, and other lifestyle aspects.

· Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.

Team-effort duties:

· Partner with the team to achieve sales targets.

· Maintain open, professional, and ongoing communications with boutique management and colleagues.

· Serve as a positive role model and represent S&S appropriately at all times.

· Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)

· Adhere to and uphold all S&S Group core values, policies, and procedures.

· Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.

· Other tasks and responsibilities assigned to the Employee by the Company, which may be adjusted from time to time.

KEY SELECTION CRITERIA

Education: Minimum college degree in a related field.

Employment/Professional Experience:

· Experience in sales with prestige or luxury brands is preferable.

· Experience in exceeding established sales goals and providing exceptional customer experience.

Competencies - Knowledge, Skills, and Abilities:

· Aligned and inspired by S&S core values: Unconventional | Deliver Excellence | Independence | Kindness | Integrity without Compromise.

· Intermediate English

· Outstanding interpersonal communication and listening skills. Being an inspiring storyteller is a plus.

· Strong drive to set and achieve targeted sales and personal income goals.

· Willingness to follow up, and follow up again with our guests and clients.

· Excellent organizational skills.

· Good-to-excellent self-learning skill is essential.

· Able to work under high pressure and with high-demand customers.

· Able to work retail hours, 5 days per week, including weekends and public holidays (off days on a rotation basis).

· Young and dynamic with a growth mindset.

· Strive for perfection, being realistic, and solution-oriented.

· Calm, patient, and emotionally impermeable.

· Interest and knowledge in art, fashion, gastronomy, and architecture is a plus.