Client Advisor (Fashion)

Job Title:Client Advisor

Department:Fashion (Tom Ford, Brunello Cucinelli, Givenchy, Berluti)

Employment Type: Full-time

Office location: Dong Khoi, D1, Ho Chi Minh City

At S&S Group, we believe our colleagues are our greatest asset.

We are looking for driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships.

If you have a strong passion for sales, are highly motivated and willing to provide clients with a first-class experience, this position may be a great fit for you.

Report operationally to: Boutique Manager

The roles and responsibilities of the Client Advisor include but are not limited to:

1.Sales/Customer Experience

Strive to meet and exceed personal and team sales targets and KPIs.

Initiate and leverage sales opportunities with existing and prospective customers by deliver excellence in customer experience.

Build and nurture long-term relationships with prospective customers.

Actively engage with customers to encourage feedback on Google pertaining to service standards and product satisfaction.

Support all groups initiatives as they relate to product launches, customer experience and selling.

2.Store Operations

Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.

Ensure the best condition of all fixture and furniture in the boutique.

Perform opening and closing store duties as needed.

Participate in regular inventory counts and in necessary supply stocking/restocking.

3.Visual Merchandising

Assist in maintaining visual standards with direction from brands and management.

4.Personal development:

Develop strong product knowledge, soft skills as well as company history, information and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths and weaknesses. Stay certified with all new brand knowledge.

Continuously develop product and sales acumen to become the authority. Know the ins and the outs of product offerings, optional packages, and the latest technologies.

Develop knowledge in current industry trends and other relevant fields - Gastronomy, Art & Music, Giftings and other lifestyle aspects.

Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.

5.Team-effort duties:

Partner with the team to achieve sales targets.

Maintain open, professional and ongoing communications with boutique management and colleagues.

Serve as a positive role model and represent S&S appropriately at all times.

Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)

Adhere to and uphold all S&S Group core values, policies and procedures.

Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.

Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.

KEY SELECTION CRITERIA

Education: Minimum college degree in a related field.

Employment/Professional Experience:

o2 years of experience in sales with prestige or luxury fashion brands is preferable.

oExperience in exceeding established sales goals and providing exceptional customer experience.

Competencies - Knowledge, Skills and Abilities:

oAligned and inspired by S&S core values: Unconventional | Deliver Excellence | Independence | Kindness | Integrity without Compromise.

oFluency in English (minimum 6.5 IELTS band is a STRONG plus).

oOutstanding interpersonal communication and listening skills. Being an inspiring storyteller is a plus.

oStrong drive to set and achieve targeted sales and personal income goals.

oWillingness to follow up, and follow-up again with our guests and clients.

oExcellent organizational skill.

oGood-to-excellent self-learning skill is essential.

oAble to work under high pressure and with high demand customers.

oAble to work retail hours, 5 days per week including weekends and public holidays (off days on rotation basis).

oYoung and dynamic with growth mindset.

oStrive for perfection yet realistic and solution-oriented.

oInterest and knowledge in art, fashion, gastronomy, architecture is a plus.