Job Description Chief Operating Officer (COO) - BANKING - VNese ONLY
Reports to: Chief Executive Officer (CEO)
Location: Vietnam
Level: C-Suite
1. Role Purpose
- Ensure effective operations across the Bank, covering operations, technology, customer service, and business support.
- Lead the Banks digital transformation agenda, drive cost optimization, and build an operational model that enables business growth and customer satisfaction.
- Act as a strategic partner to the CEO and other ExCo members in shaping and executing the Banks growth strategy with a customer-centric mindset.
2. Key Responsibilities
- Operational Excellence: Oversee daily banking operations, ensuring compliance, efficiency, and risk management across all functions.
- Digital Transformation: Lead and implement large-scale digital initiatives, modernizing core banking systems, and enhancing digital customer journeys.
- Cost Management: Drive productivity improvement, cost control, and operational efficiency while maintaining service quality.
- Business Support: Partner closely with business heads (Wholesale, Retail, SME, etc.) to ensure operational readiness and seamless execution of business strategies.
- Customer Centricity: Enhance customer experience across all touchpoints; ensure operational processes are aligned with customer needs and expectations.
- Governance & Risk: Strengthen internal controls, ensure adherence to regulatory requirements, and maintain operational resilience.
- People Leadership: Build, mentor, and inspire a high-performing operations and technology leadership team; foster a culture of accountability and innovation.
3. Candidate Profile
- Background: Currently serving as COO, Deputy COO, or Head of major functions (Operations, Technology, Transformation) in a bank in Vietnam.
- Experience:
- Minimum 15 years in banking/financial services, with at least 5 years in senior leadership.
- Proven track record in digital transformation and operational modernization.
- Strong expertise in cost management and process optimization.
- Experience in supporting frontline business teams with scalable operational solutions.
- Leadership & Mindset:
- Customer-centric orientation; ability to align operations with client needs.
- Strong stakeholder management, both internal (Board/ExCo) and external (regulators, partners).
- Change management and transformation leadership skills.
- Education: Bachelors degree in Finance, Banking, Business, or related fields; MBA or equivalent is preferred.
- Language: English (professional working level).
