Business Development Manager

Kyanon Digital is a Vietnam-based tech powerhouse delivering world-class digital impact to global clients. With a team of over 500 engineers and consultants, we offer end-to-end digital transformation solutions to major clients across diverse industries. Our mission, Making Digital Impact that Matters, guides our commitment to becoming the trusted technology partner for companies ready to transform.

We are looking for a Business Development Manager – CX Services to drive new client acquisition and revenue growth for our CX transformation services in Vietnam. You wi l own the ful sales cycle and work closely with Presales and Delivery teams to deliver solutions for enterprise clients.

Your Impact & Key Responsibilities

A. Business Development & Growth

Develop and execute go-to-market strategies to grow the CX Services business in Vietnam.

Identify and acquire strategic enterprise accounts through prospecting, networking, partnerships, and industry events.

Build and manage a strong sales pipeline and identify new market opportunities.

Map key stakeholders and develop long-term relationships with senior and C-level decision-makers.

B. Solution Selling & Deal Management

Identify CX opportunities across CRM, Customer Data, Personalization, Marketing Automation, eCommerce, Loyalty, Omnichannel, and AI-enabled CX.

Lead client discovery and work with Presales and Delivery teams to shape solutions, proposals, and pitches. Lead complex sales cycles, commercial negotiations, and contract closures.

C. Account & Market Development

Develop strategic account plans and identify upsell, cross-sell, and expansion opportunities.

Build strategic partnerships and channels to expand market reach.

Monitor CX, Martech, and digital transformation trends to support market positioning and growth strategy.

2/ What You Need To Maximize Your Impact

Bachelor's degree in Business, IT, Marketing, or related fields.

7+ years of experience in Business Development/Sales, with strong B2B enterprise sales experience.

Proven track record in new business development, enterprise client acquisition, revenue growth, and fu l-cycle sales.

Strong understanding of the Vietnam enterprise market and an established network of key decision-makers, preferably across retail, F&B, banking/fintech, or telecommunications.

Experience selling IT Services, Digital Transformation, CX, CRM, Martech, eCommerce, or technology solutions.

Experience with CRM, CDP, Marketing Automation, Personalization, eCommerce, Loyalty, or AI-enabled CX solutions.

Strong strategic thinking, consultative selling, negotiation, and C-level stakeholder management

Proficiency in CRM, pipeline management, and sales forecasting.

3/ Competitive Compensation & Benefits:

Highly attractive salary package tailored to Senior/Lead capability levels (Negotiable).

Performance-driven management: Work with clear, outcome-focused evaluation frameworks (OKRs/KPIs) that empower autonomy without micromanagement.

Hybrid working model: Enjoy a flexible balance between remote work and collaborative in-office sessions designed to support work-life integration.