Company Description
COSMO is a premier destination for gaming enthusiasts, offering a blend of thrilling slot machine experiences, exceptional customer service, and luxurious amenities. Located in the heart of Ho Chi Minh City, COSMO features state-of-the-art slot machines that cater to both classic preferences and the latest innovations. Beyond gaming, our venue boasts sophisticated decor and inviting spaces, designed for relaxation and social interaction. At COSMO, personalized service and community engagement are at the core of our philosophy, ensuring unforgettable experiences for every guest. We are more than a gaming club; we are a vibrant community where camaraderie, exclusive benefits, and memorable moments come together.
Role Description
The Business Development Manager is responsible for identifying and developing strategic business relationships and partnerships that promote the club's growth and profitability. You will be the key point of contact for partners, responsible for building and maintaining strong relationships, identifying new market opportunities, and leading various initiatives to drive business expansion and player base growth.
- Develop an understanding of the demographics, culture, behaviors, and the competitive landscape in each respective target market to support the design, development, and execution of successful business strategies.
- Assist in the timely implementation of market-specific initiatives with clear, measurable targets and assigned ownership to maintain and grow the business segment.
- Actively contribute in collaborative strategic planning processes within the team to identify opportunities that will drive optimal growth and both short- and long-term profitability for Clubs.
- Work closely with Marketing team to align business development strategies with marketing campaigns and promotional activities.
- Executive the marketing plans to achieve the clubs objectives for products and services.
- Evaluate and recommend distribution channel development programs.
- Evaluate the market research and collaborate with Marketing Communication Team to adjust marketing strategies to meet changing market and competitive conditions.
- Develop strong professional interpersonal relationships with new and existing customers to drive incremental visitation to Clubs.
- Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines.
- Take ownership in personal professional development and growth.
- Operate well under a shared vision with shared business objectives under senior leadership.
- Collaborate with other teams as well as other departments to help build an efficacious organization that is business-focused and people-centric.
- Protect the integrity and reputation of clubs and the team members
- Promote the clubs, and drive increased awareness of the properties and its affiliated properties
- Grow and maintain a specific assigned book of business through personalized business development engagement, in accordance with all company policies.
- Manage relevant budgets and complimentary in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.
Qualifications
- Bachelor degree (all majors) is required
- Preferred 8-10 years of industry experience with at least 3 years in Manager role: Business Development experiences, International Marketing, and/or Business development within the gaming industry.
- Good English communication. Other languages (Chinese, Korean, Japanese, etc.) is a plus.
- Leadership that promotes collaboration among team members based on teamwork, and drives shared performance and continuous development.
- Must bring extensive existing player relationships (with significant high-level players) to this position that will forge new player relationships with Club.
- Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience within Club.
- Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
- Ability to work flexible schedules, including nights, weekends and holidays is required
- Excellent interpersonal, communication, team building, and problem-solving skills required.
- Must have the ability to resolve stressful situations and must be able to make sound complimentary decisions based on tracked customer play.
- Must be self-motivated and able to work under pressure, handle situations in a timely manner, and work independently.
- Must be able to communicate effectively in person, on the telephone, and in writing.
- Analytical skill and customer service orientation required.
- Ability to perform multiple tasks in an efficient manner.
- Technical Proficiency: Have a general knowledge of Microsoft Office Applications, CMS applications, and any other computer application required to perform duties.
