Identify and approach potential customers by assigned territory, industry, or product through various channels such as internal databases, telesales, social media, exhibitions, and referrals.
Introduce and consult suitable products or services based on customer needs and business objectives.
Coordinate with relevant internal departments to conduct needs assessments, product demonstrations, and prepare quotations.
Develop and maintain a strong sales pipeline and customer network.
Negotiation & Deal Closing
Work directly with customers to negotiate commercial terms, including pricing, delivery schedules, payment terms, and after-sales policies.
Clearly explain contract terms and support customers throughout the ordering and contracting process.
Handle customer objections and concerns in a professional and solution-oriented manner.
Build trust and long-term relationships to encourage repeat business.
Customer Care & Relationship Management
Provide after-sales support, follow up on delivery progress, and coordinate internal teams to resolve issues arising during or after delivery.
Proactively introduce new or additional products that align with customers evolving needs.
Maintain accurate and up-to-date customer information in the CRM system or platforms required by the Company.
Ensure consistent and professional communication with customers.
Market & Competitor Research
Monitor industry trends, customer needs, and competitor activities.
Collect and report market insights, pricing information, and customer feedback to support business decisions.
Contribute ideas and suggestions to improve sales strategies and customer experience.
Sales Process Compliance
Execute sales activities in compliance with company procedures, including quotation, order confirmation, contract preparation, delivery coordination, and invoicing.
Adhere to internal policies on pricing, discounts, delivery, and data confidentiality.
Ensure accuracy and professionalism in all sales-related documentation.
Planning & Reporting
Develop weekly and monthly sales plans and customer engagement activities.
Prepare sales reports, customer pipelines, and deal status updates as required.
Analyze sales activities and provide suggestions for continuous improvement.
Internal Coordination
Coordinate closely with warehouse, accounting, technical, and related teams to ensure smooth order execution.
Monitor order progress from contract signing to delivery, payment, and after-sales support.
Proactively communicate and escalate potential risks related to delivery delays or customer changes.
Requirements
Experience in business development, or a related field (B2B experience in industry is an advantage).
Strong communication, negotiation, and relationship management skills.
Ability to work independently and collaborate effectively with cross-functional teams.
Good planning, reporting, and organizational skills.
Familiarity with CRM systems and Microsoft Office tools is a plus.
Why Join Us
Competitive salary (negotiable based on experience)
Dynamic working environment
Work from anywhere working culture (at least 3 days in the office per week)
13+ days annual leave based on experience, seniority & level
Full social, health, and unemployment insurance in accordance with Vietnamese labor law
Holiday bonus throughout the year (new year, birthday, independence day, etc.)
L&D budget, life insurance, lunch allowance, snacks, etc.
