Business Development & CX Manager

ZERO Markets is a multinational technology-driven financial services group focused on global Securities and Derivatives markets, connecting investors to the financial markets through robust infrastructure, agile execution, and high reliability. Our growth is built on innovation, operational excellence, and compliance.

The ZERO Markets Group brings together multiple regulated entities with a global presence, offering a complete ecosystem for investors. With established operations across several international markets and continued expansion into Latin America, we are committed to delivering world-class products, local relevance, and a strong client experience.

The Partnership/KOL specialist will be in charge of building, scaling, and optimizing ZMVN's creators and influencer partnerships pipeline. This role is expected to go beyond booking content slots: its core mandate is turning key KOL relationships into genuine strategic partnerships - applying a growth mindset to deepen collaboration over time, rather than treating each KOL as a transaction that resets with every campaign.

DUTIES AND RESPONSIBILITY

1. Business Development

• Identify, approach, and onboard potential IBs, partners, trading communities, and referral networks in Vietnam.
• Build and maintain a strong pipeline of potential partners through networking, research, outreach, and industry connections.
• Map the Vietnamese IB landscape and identify high-potential partners currently working with competitors.
• Present ZERO Markets products, commission structures, and partnership opportunities to prospective partners.
• Negotiate commercial terms and develop long-term relationships with key partners.

2. User Growth

• Respond to new leads through chat or phone and guide them through registration, KYC, and first deposit.
• Follow up with leads systematically throughout the conversion journey.
• Identify customer concerns and provide clear, evidence-based responses regarding broker legitimacy, fees, spreads, deposits, withdrawals, and platform processes.

3. Relationship & Performance Management

• Monitor the performance of active IBs and identify opportunities for growth or potential churn.
• Develop retention activities and maintain regular communication with high-value partners.
• Encourage partners to build referral/sub-IB networks where appropriate.
• Track lead and partner performance, conversion rates, and funnel results.

EXPERIENCE

· 3–5 years IB management or partner sales at a CFD/forex broker operating in Vietnam

· Deep intelligence on the Vietnamese IB ecosystem: who the major players are, which communities they run, and their current broker relationships

· Experience managing IB portals, commission payment reconciliation, and lot volume reporting

· Experience designing or managing multi-tier commission structures

SKILLS

· Elite relationship management and negotiation — IBs are business partners, not clients

· Commercial acumen: models the revenue impact of IB commission decisions before committing

· Fluent Vietnamese.

· Network intelligence: knows the community dynamics, group admins, and key influencers in VN trading

BENEFITS

· Laptop and working device provided

· Annual health check-up

· 12 days of annual leave, 5 days sick leave, plus public holidays in accordance with Vietnamese labor law

· Flexible and dynamic startup environment with opportunities to grow and take ownership

· Training and development support, including access to professional courses and learning resources

· Team-building activities, company outings, and employee engagement events

· Career advancement opportunities in a fast-growing company

· Working day: Mon-Fri (9am-6pm)