Baggage Service Team Leader

Job Overview

Quantity 02 Gender Male Qualification 01 year or more of progressive in same position (4 -5 Stars hotel) Salary Negotiation Date of submission 30/9/2023

Position Summary

• Supervise and assist Baggage Services staff in receiving and delivering luggage for arriving and departing guests according to established procedures, minimizing guest wait time.
  
  

Introduce rooms, provide information to customers, explain hotel facilities and services, collect guest contact information for relevant departments.

• Receive and handle complaints within the scope of authority, report to the Shift Manager if exceeding limits, document in logs, and monitor resolutions.
• Supervise and support Front Desk staff in properly receiving visitors: escorting visitors when necessary.
• Inspect and oversee accurate recording of guest luggage details upon arrival, departure, and storage.
• Assist guests with flight confirmations and other inquiries.
• Record and coordinate guest transportation arrangements.
• Supervise preparations for arriving guests and guests checking out the next day, ensuring attentiveness.
• Ensure cleanliness in the work area, lobby area, signs, and functioning equipment.
• Fulfill additional responsibilities/tasks assigned as needed.
  
  

QUALIFICATION

• Graduated from College or Vocational with a major in Hotel and Restaurant Management, or Business Administration
• Minimum of 1 year of experience in the same position within 4 to 5-star hotels.
• Computer proficiency: Basic IT skills or equivalent.
• Language: English Communication.
  
  

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• Supervise and assist Baggage Services staff in receiving and delivering luggage for arriving and departing guests according to established procedures, minimizing guest wait time.
  
  

Introduce rooms, provide information to customers, explain hotel facilities and services, collect guest contact information for relevant departments.

• Receive and handle complaints within the scope of authority, report to the Shift Manager if exceeding limits, document in logs, and monitor resolutions.
• Supervise and support Front Desk staff in properly receiving visitors: escorting visitors when necessary.
• Inspect and oversee accurate recording of guest luggage details upon arrival, departure, and storage.
• Assist guests with flight confirmations and other inquiries.
• Record and coordinate guest transportation arrangements.
• Supervise preparations for arriving guests and guests checking out the next day, ensuring attentiveness.
• Ensure cleanliness in the work area, lobby area, signs, and functioning equipment.
• Fulfill additional responsibilities/tasks assigned as needed.
• Graduated from College or Vocational with a major in Hotel and Restaurant Management, or Business Administration
• Minimum of 1 year of experience in the same position within 4 to 5-star hotels.
• Computer proficiency: Basic IT skills or equivalent.
• Language: English Communication.