Associate Fraud Operations - Operations, ShopeePay (Monee)

• Conduct investigation to detect and prevent fraudulent user behavior on company platforms, focusing on suspicious transaction patterns.
• Review and investigate irregular transactions/ behaviors reported by users and related stakeholders or partners.
• Assist in preparing investigation materials or supporting documents when requested by competent authorities or regulators.
• Prepare reports, case summaries, or investigation materials for internal use or audit purposes.
• Maintain accurate records of reviewed cases and support regulatory record-keeping requirements.
• Support the team with any ad hoc investigations, reporting tasks, or projects.
• Work closely with team lead and relevant stakeholders to improve and optimize SOP/process.

Requirements:

• At least 1 year experience in a tech start-up (e-commerce, fintech, banking) for an operation or KYC role.
• Ability to work under pressure, analyze problems and propose solutions.
• Critical & logical thinking, problem solving skills, flexibility in handling problems.
• Proficiency communication skills in English and Vietnamese (verbal and written) to coordinate with internal stakeholders across the region.
• Good team player, positive attitude with a can-do attitude, & integrity and responsibilit.
• A fast learner who is meticulous and detail-oriented.
• Strong proficiency in Microsoft Excel, Google Sheets and Google Slides.
• Self-starter with a strong sense of curiosity.