Operational Support: Perform operational tasks to assist the Business Development (BD) team, including activities such as onboarding, content editing, and handling merchant inquiries, following established procedures.
Sales Support: Assist sales team members in preparing proposals, presentations, and reports for merchants and senior management.
Merchant engagement: Represent Klook as an ambassador and promote its services based on the specific needs of merchants.
Coordination: Collaborate closely with various departments within the company, including marketing to maximize sales, supplier operations to enhance efficiency, customer service to drive satisfaction and repeat business, and finance to ensure accurate payments and minimize risk.
Process Optimization: Identify opportunities to enhance efficiency and optimize fundamental BD processes.
What You Will Need
Bachelor's degree or above
Communication: Effective communication skills to understand merchant requirements, gather product information, and manage client expectations. It involves being curious and use active listening to understand merchants.
Organization: Strong organizational skills to manage merchant portfolios, track sales activities, and ensure timely follow-ups.
Data skills: Comfortable working with spreadsheets and internal management systems. Has a natural curiosity of working with data and systems.
Work proactively and well both independently and in teams
Open, agile, detail-oriented, and willing to adapt to fast changes
Fluent in spoken and written English
Customer service, content creation, and/or data entry experience would be a plus
Work experience in a multicultural, cross-functional, or start-up environment would be a plus
