Assistant, Operations - Processing

Liberty Mutual Insurance

1-3 Years

Not Disclosed

Ho Chi Minh, Vietnam

This job is no longer accepting applications

Job Description

JOB SUMMARY

This role is responsible for ensuring the accurate and timely administration of policy life-cycle events and supporting operations processing. This role requires a high level of responsibility, attention to detail, and a commitment to adhering to company guidelines to support the overall efficiency of the Operations team.

JOB DUTIES

Manage the end-to-end processing of policy issuing, endorsements, cancellations, and renewals, ensuring strict adherence to all Company guidelines and regulatory requirements.
Accurately file policy documents in both hard copy and electronic formats. Manage the process of coding documents and handling the distribution of templates and outgoing correspondence.
Conduct cross-audits of work completed by Processing/Policy Management staff to maintain data integrity and processing quality standards.
Manage post-control processes, actively participate in functional/company projects.
Manage the Certificate Book process.

JOB REQUIREMENTS

University or College Graduate.
Minimum of 1 year of working experience in an insurance company is required.
Preference given to candidates with experience in policy administration.
Strong verbal and written communication skills in both English and Vietnamese are essential
Proficiency in MS Office Suite (Word, Excel, PowerPoint).
Demonstrated high responsibility and a consistently positive attitude.
Proven ability to communicate well, be customer-oriented, and foster good cooperation within a team environment.