Assistant Manager, Customer Relations

Job description

As part of the Customer Relations Department, you will support purchasers throughout the sales journey, including documentation, transfer, ownership certification, handover, customer inquiries. You will coordinate with purchasers, consultants, and internal stakeholders to ensure timely and professional service. Key responsibilities include:

• Manage the preparation, issuance, and administration of Escrow Agreements, Sales and Purchase Agreements, and other customer-related contractual documents.
• Review assignment dossiers, advise purchasers on applicable procedures, and coordinate the timely issuance of assignment confirmations.
• Collect and verify information and supporting documents for ownership certificate applications, and coordinate with relevant departments to facilitate the issuance process.
• Liaise with consultants on ownership certificate submissions, coordinate the handover of certificates to purchasers, and process related payment requests.
• Prepare handover minutes and other relevant documentation to support the property handover process.
• Maintain accurate records and prepare periodic reports on contracts, assignments, ownership certificates, and handover activities to monitor progress, workflows, and deadlines.
• Respond to customer inquiries, requests, and complaints in a timely and professional manner, and coordinate with internal stakeholders to ensure effective resolution.
• Drive initiatives and streamline work processes to improve operational efficiency and productivity.
• Identify and implement process improvements to enhance operational efficiency, service quality, and the overall customer experience.

Job requirements

• Strong customer service orientation with a commitment to delivering a positive customer experience.
• Good verbal and written communication skills.
• Proficiency in spoken and written English is required.
• Professional appearance, a pleasant manner, and a positive attitude.
• Dynamic, proactive, and able to manage multiple priorities effectively.
• Demonstrates professionalism, integrity, initiative, and strong interpersonal skills, with the ability to perform effectively in a fast-paced environment.

Benefits:

- Competitive Salary and a guaranteed 13th-month salary.

- Annual variable bonus and performance-based salary reviews.

- Comprehensive Health & Wellness Scheme (14 million/year).

- Bao Viet Insurance for staff and dependents.

- 14 days of annual leave plus 3 days for family events.

- Continuous learning and development through in-house and on-the-job training.

***** Note: By applying for this position, you confirm that you consent for the Company to collect, use, and/or process your personal data that you have provided to the Company for the purpose of managing candidates information. As the data sharing party, you are requested to comply with regulations on information security, and personal data protection. Your personal data is protected in accordance with applicable laws. You take all responsibilities arisen from and in relation with the accuracy and the truthfulness of the personal data provided. To exercise other rights and obligations as prescribed by law.*****