AI Innovation Team - AI OPERATIONS SPECIALIST

● Position: AI OPERATIONS SPECIALIST

● Dept: AI INNOVATION TEAM (Newly Established)

● Location: 16F, Cobi Tower II, 2-4 street 8, Tan My Ward, HCMC

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JOB SUMMARY:

The AI Operations Specialist joins the newly established AI Innovation Team to operate and maintain the company's AI tools and enterprise collaboration solutions. The role covers deployment, integrated operation, and administration of Google Workspace and generative AI services (Gemini, Claude, ChatGPT, etc.), usage monitoring, evaluation of new solutions, and user support.

JOB DESCRIPTION:

1. Deployment & Integrated Operation of IT/AI Solutions

● Deploy, operate, and manage integrated enterprise IT solutions such as Google Workspace and AI services (Gemini, Claude, ChatGPT, etc.).

● Operate admin consoles for enterprise IT solutions: create accounts, grant permissions, and revoke access.

2. Usage Monitoring & Cost Control

● Monitor usage and prepare active-user rate reports.

● Reclaim and reallocate unused accounts and licenses.

3. Solution Evaluation

● Verify the features of new work solutions and services, and prepare review documents to support adoption decisions.

4. User Support & Incident Management

● Respond to user inquiries and provide support.

● Manage incidents and issues that arise, following up until resolution.

REQUIREMENTS:

● Bachelor's degree in Computer Science, IT, or a related field (candidates with relevant experience may also apply).

● At least 3 years of experience in IT operations, system administration, or SaaS management.

● Experience operating enterprise Google Workspace and work-management solutions (monday.com, etc.).

● Hands-on experience applying and operating generative AI services (Gemini, Claude, ChatGPT, etc.) in a business environment.

● Careful and detail-oriented — able to manage account and cost data without omissions.

● Service-minded, with the ability to respond quickly to user inquiries.

PREFERRED QUALIFICATIONS:

● English or Korean language ability is preferred.

SALARY: Negotiable based on experience and capability

BENEFITS:

● Company-provided laptop/desktop; company car available for business trips

● Opportunities to attend overseas exhibitions, research programs, and Korea trips (for outstanding employees)

● Full salary-based social insurance coverage

● Free coffee, tea, and soft drinks at the office

● Employee discounts on all COBI GROUP products

● Foreign language training support: 50% of monthly tuition (up to 1,000,000 VND/month)

● Child tuition support: 500,000 VND per child (from 3 years old). Up to 2 children per employee

● Domestic & international business trips: All expenses covered by the company. Additional daily travel allowance

● Overtime compensation in accordance with Labor Law

● Annual health check-up

● Salary review once per year & 13th-month salary

● Seniority allowance: +300,000 VND/year (after every 12 months of service)

● 12 days of annual leave

● Trade Union membership upon signing official labor contract, with full benefits for holidays, birthdays, and welfare programs

OTHER INFOMATION:

● Time to work: 8:00 am – 18:00 pm (Monday – Friday)

● Start date: Immediately after the hiring decision

● Gender: Any

● Location: 16Fl, Cobi Tower II, 2-4 street 8, Tan My Ward, HCMC.

● Contact: 0932145469 or email [Confidential Information]