Agent Capabilities Development Senior Manager

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is to head the agent's capabilities sub team under the Sales Force Capabilities team focusing on developing and executing key initiatives to build Agents capabilities

The Senior Manager (Team Lead) of Agents Capabilities is expected to
i) Provide execution directions in formulating capabilities building initiatives and any assigned projects that support the business objectives
ii) Coach and mentor team members to develop to their fullest potential and core values that align with PVA culture

Job Responsibilities

Formulate execution plans aim at building Agent Capabilities

• Develop and execute initiatives through training & development, activities, engagement platforms and supporting tools to increase sales competence, productivity and professionalism of Agents

• Implement and execute the various capabilities building initiatives on the ground through various stakeholders such as AD, ATD, Agency Planning, Communication, Trips & Events as well as other supporting departments.

• Direct engagement with agents and agency leaders to ensure effective execution of various capabilities building initiatives

• Establish Key Performance Indicators (KPI) for team members to ensure direct accountability and focus.

Provide execution oversight on assigned regional and local projects to support overall business objectives

• Drive MDRT culture building and development of MDRT agents

• Implement projects that support the building of strong service excellence culture, performance consistency and professionalism of agents

• Inculcate a strong sense of career purpose in agents through branding, communication and engagement platforms projects.

Establish effective communication platforms with stakeholders

• Establish rapport and communication platforms with various stakeholders to support the smooth execution of projects and initiatives.

Job Accountability

This role is directly accountable for business KPIs related to the agency distribution channel, focusing but not limited to agents development KPIs.

Job Requirements

Qualifications

• A bachelor's degree from local or overseas varsity institutions.

Knowledge and skills

• 8-10 years in the financial industry, including at least 5 years of experience in the insurance sector

• Practical sales experience in insurance will be an advantage

• Very strong in influencing, verbal communication and presentation skillset, should be able to take the stage and be able to explain strategies and initiatives to the Agency Sales Force

• Critical thinking and connect the dot

• Proven Leadership abilities to inspire and develop people

• Ability to find innovative ways to resolve problems.

Leadership Behaviors Level

• Customer Centricity - Intermediate

• Working together - Advanced

• Growing Talent - Advanced

• Strategic & Commercial Acumen - Intermediate

• Leading Innovation & Change - Intermediate.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.