Agency Growth and Transformation, Senior Lead

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

So if you believe in inspiring a better future, read on.

About the Role

Report to: Senior Manager, Strategy & Transformation
Location: Ho Chi Minh
Function: Agency Distribution | Department: Agency Planning and Strategic Initiatives

THE OPPORTUNITY:
This role plays a key executional role within the Strategy and Transformation team, coordinating cross-functional initiatives and supporting the delivery of projects that enhance customer value, operational efficiency, and distribution performance.

ROLES AND RESPONSIBILITIES:

Strategic Initiatives & Framework

• Contribute to the execution of strategic initiatives and transformation programs by independently managing workstreams and supporting implementation planning.
• Support the design, enhancement, and ongoing application of governance structures and strategic frameworks that align initiatives with business priorities and objectives.
• Provide structured inputs and analysis to support leadership decision-making process

Project Management

• Coordinate cross-functional project activities, ensuring dependencies, timelines, and deliverables are clearly defined and aligned.
• Own preparation and maintenance of project plans, status updates, and documentation proactively track progress and identify risks and issues and propose mitigation actions.

Customer Focus

• Analyze and synthesize customer data to develop actionable segmentation and targeting insights.
• Translate customer insights into clear recommendations that support the development and refinement of tailored value propositions.
• Collaborate with relevant teams to improve customer-centric outcomes.

Distribution Experience

• Assess sales and distribution processes to identify operational inefficiencies and bottlenecks
• Support rollout and optimization of digital tools, automation, and workflow solutions, acting as a liaison between salesforce and enabling functions.

Market Insights

• Independently gather market intelligence, including competitor performance, customer trends, and industry developments.
• Translate data into concise insights, implications, and recommendations for strategy, planning, and performance reviews.

REQUIREMENTS:

• Experience: 5+ years of experience with exposures in sales & distribution, customer experience, project management and strategy (experience in agency is a plus).
• Management skills:

- Strong communication and collaboration skills

- Detail-oriented and organized

- Proactive and open to learning

- Creative mindset with willingness to contribute ideas