Accounts Receivable Specialist - Vietnamese & English Speaker

Job overview:

Candidates with 3rd Party Commercial Collection experience.

This is a full-time work from home position

Must be fluent in local language & English

Must have computer & good internet connection.

Required experience:

The Collections Specialist is responsible for collections of outstanding accounts

receivable dollars from the existing client base and all other aspects of collections,

resolving customer billing problems and reducing accounts receivable delinquency.

Reviewing open accounts for collection efforts.

Making outbound collection calls in a professional manner while keeping and

improving customer relations.

Resolves client-billing problems and rescues accounts receivable delinquency,

applying good customer service in a timely manner.

Collect customer payments in accordance with payment due dates.

Identify issues attributing to account delinquency and discuss them with

management.

Review and monitor assigned accounts and all applicable collection reports.

Provide timely follow-up on payment arrangements.

Mail correspondence to customers to encourage payment of delinquent accounts.

Track daily metrics and performance to attain required goals

Demonstrate behaviours reflecting our policies

Maintain a positive customer relationship

Our ideal candidate will possess the following:

Excellent verbal and written communication skills

Active listener, assertive without being abusive

Proficiency in MS Word and Excel

Ability to build rapport, ask questions, listen and redirect the conversations

Ability to overcome objections, analyze responses and negotiate resolutions

Work independently and as part of a team to achieve required metrics and

standards

Solid time management skills, Independent thinker

Knowledge in customer service, accounts receivable, invoicing, collections and/or

finance

Ability to adapt to new business opportunities, challenges and client demands

Excellent verbal and written communication skills

Benefits offered:

100% Work from Home setup.. no commute required.

Full training & support

Basic medical insurance.

Annual Leave and Medical Leave

Good Fixed Salary + Variable Commissions