Job Description

KEY RESPONSIBILITIES:

1. Promo Product Operations & Balance Management

Manage bulk voucher/code creation, inventory, distribution tracking, and expiry dates.
Track and reconcile deposit and postpaid accounts; identify and resolve unused balances.
Coordinate business verification (KYB) and credit line setup with Sales and Finance teams.

2. Partner Support & Account Care

Support B2B partners and enterprise clients with technical issues, API errors, and voucher redemption problems.
Extract, validate, and provide promo redemption reports to corporate clients.
Train partner support teams to maintain customer experience standards.

3. Automation & Process Improvement

Identify manual workflows and promote self-service portals or API integration to improve efficiency.
Coordinate with Sales, Product/Engineering, Customer Experience, and Finance teams locally and regionally.

REQUIREMENTS & QUALIFICATIONS:

Experience: 2–4 years of experience in B2B Client Support, Fintech Operations, SaaS Account Management, or Corporate Gift/Loyalty Program operations.
Analytical Capability: Advanced proficiency in Microsoft Excel or Google Sheets (Pivot Tables, data analysis, complex formulas) is mandatory. Familiarity with SQL or data visualization suites (like Tableau) to tackle deposit-tracking gaps is highly valued.
Language Fluency: Professional working proficiency in English (written and spoken) to seamlessly coordinate with regional tech and product hubs.
Process-Driven Mindset: Someone who is naturally allergic to manual work and looks for structural ways to automate repeatable operations.
Client-Facing Composure: Strong stakeholder management skills, capable of maintaining rigorous compliance when discussing budgets with tier-1 enterprise entities (e.g., Banking & FI clients).

LOCATION: 1060 Nguyen Van Linh, Tan Phong Ward, District 7, HCMC

WORKING HOURS: Mon – Fri, 9:00 AM – 6:00 PM

BENEFITS: