Account Manager

1. Position Overview

The Account Manager is responsible for managing and developing relationships with existing clients, ensuring client satisfaction, contract performance, and identifying opportunities for additional services or business expansion.

This role acts as the primary point of contact between the company and its clients, coordinating internally with relevant departments to deliver services smoothly and maintain long-term partnerships.

2. Key Responsibilites

Client Relationship Management

Serve as the main contact point for assigned client accounts.

Build and maintain strong, long-term relationships with clients.

Understand client needs, expectations, and business objectives.

Ensure high client satisfaction and proactively address concerns.

Account Coordination

Coordinate with internal teams (Operations, Finance, Project, etc.) to ensure services are delivered according to commitments.

Monitor service performance and ensure contract obligations are fulfilled.

Facilitate communication between the client and internal teams.

Contract G Commerical Management

Track contract terms including service scope, renewal dates, and commercial conditions.

Support contract renewals, renegotiations, and amendments when necessary.

Monitor revenue performance of assigned accounts.

Business Development within Accounts

Identify opportunities for upselling or expanding services within existing accounts.

Propose solutions or service improvements aligned with client needs.

Support sales or management in expanding strategic accounts.

Issue Resoultion

Act as the escalation point for client issues or service disruptions.

Coordinate internally to resolve problems efficiently and maintain trust.

Reporting

Maintain updated account records, meeting notes, and service history.

Prepare regular reports on account performance, client feedback, and potential opportunities.

3. Qualifications

Education: Bachelor's degree in Business Administration, Management, Marketing, or related fields.

Experience: 37 years experience in Account Management / Client Management / Business Development. Experience working in B2B services is preferred.

Skills:

Strong communication and relationship management skills.

Good understanding of contracts and commercial terms.

Ability to coordinate across multiple internal departments.

Problem-solving and client-oriented mindset.

Organized and detail-oriented.

4. Key Competencies

Client relationship building; Commercial awareness

Negotiation skills; Cross-functional coordination

Problem solving; Professional communication.

5. Performance Indicators (KPIs)

Client satisfaction level

Account retention rate

Revenue growth from existing accounts

Contract renewal success

Issue resolution time