WOOTECHis a growing creativeand technologyagency specialising in branding, creative design, print,productionand software developmentwith the head office in Melbourne Australia. As we continue to evolve and integrate smarter technologies into our services, we are seeking an experienced Senior Account Manager withstrong designand print knowledge to lead key client relationships and drive strategic growth.
This is a seniorrole for someone who understands creative processes, print production,digitaland how to deliver exceptional outcomes from concept through to final production.
As Senior Account Manager, you will take ownership of a portfolio of key accounts, ensuring projects are delivered seamlessly, strategically, and to the highest standard. You will be the trusted advisor to your clients and the bridge between client vision and internal execution You will manage the full project lifecycle from briefing and creative development through to print production and final delivery.
Key Responsibilities
Client Relationship Management
- Serve as point of contact for all assigned client accounts
- Build andmaintainstrong, long-term client relationships based on trust and results
- Conduct regular client check-ins and strategic business reviews
- Identifyopportunities for account growth and service expansion
- Manage client expectations and communicate value delivered
Project Delivery & Communication
- Lead client communication throughout entire project lifecycle from brief to delivery
- Manage project timelines, milestones, and deliverable presentations to clients
- Coordinate client feedback, revisions, and approval processes
- Ensure projects are delivered on time, within scope, and to client satisfaction
- Handle escalations and resolve client concerns promptly and professionally
Strategic Client Advisory
- Understand clients businessobjectivesand challenges
- Recommend AI-enhanced solutions that deliver measurable business value
- Positionadditionalservices and capabilities that align with client goals
- Contribute to client strategy discussions and creative briefings
Account Growth & Retention
- Identifyopportunities for account expansion andadditionalproject work
- Collaborate with Business Development Manager on growth strategies
- Ensure high client satisfactionand service
- Supportcontract renewals and service agreement negotiations
- Track and report on account health and growth metrics
Internal Coordination
- Work closely with Operations Manageron delivery planning and resource allocation
- Collaborate with CreativeDirectorandTech Leadon project strategy and execution
- Understand the client and industry sector to provide value to clients
- Participate in internal project planning and status meetings
- Ensure seamless handoffs betweendepartments across the group
Essential Requirements
Professional Experience
- Must have5+ years experience in an Account Manager or Senior Account Manager role within a creative, branding, or print-focused agency
- Proventrack recordof managing multiple client accounts simultaneously
- Experience with project management and client communication throughout delivery cycles
- Account management experience withdemonstratedability to grow existing relationships
- B2B services experience with understanding of professional service delivery
Client Management Skills
- Exceptional communication skills both written and verbalin English
- Relationship buildingexpertisewith ability to become trusted client advisor
- Problem-solving abilities to handle client challenges and find mutually beneficial solutions
- Presentation skills for client meetings, project updates, and strategic discussions
- Negotiation experience with contracts, scope changes, and conflict resolution
Technical & Business Acumen
- Understanding of creative processes including design,print,content creation, and brand development
- Basic technical knowledge of web development and digital project delivery
- Project managementproficiencywith tools like Monday.com, Asana,Jira,or similar platforms
- Financial awareness of project budgets, profitability, and account economics
- AI familiarity (preferred) to discuss AI-enhanced service capabilities
Core Competencies
- Customer-centric mindset with genuine commitment to client success
- Attention to detail ensuringaccurateproject communication and delivery
- Time management with ability to manage multiple projects and deadlines
- Adaptability to work in fast-paced, evolving business environment
- Team collaboration skills for working across creative and technical teams
Preferred Qualifications
- Bachelor's degree in Business, Marketing, Communications, or related field
- Agency experience with understanding of creative,printand digital services
- AI or emerging technology exposure throughpreviousroles or professional development
- Account growth achievements with quantifiable results inpreviouspositions
Whyyou'lllove working with us:
- Competitive Market Rate Salary- up to $1500depending on experience
- Social insurance on full salary
- Great Leave Options
- Including 12 days annual leave and 5 days of paid sick leave during Year 1
- Increasing to 15daysannual leave in year 2.
- 13th month salary
- Birthdayleaveafter probation
- Continuouslearning anddevelopment
- Reward and Recognition - Company sponsored trips and events
- Private health insurance and annual health check up
- State-of-the-artequipment:laptop, monitor, and headset.
- Get support and work with talented and friendly members
- An international work environment, highly skilled colleagues to learn from both locally and globally where you can develop your IT career and English skills.
- Working hours: 8.30a.m -5:30p.m(lunch break 1h) from Monday to Friday.
WOO TECH is an Equal Opportunity Employer. We do not discriminateon the basis ofrace, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin or any other basis covered by theappropriate law.All employment is decided on the basis of qualifications, merit, and businessneed.
