Account Executive Creative & E-Commerce (Mid-Level)

ScaleCraft is a creative agency specializing in e-commerce design, Amazon listing content, A+ Content, 3D visualization, and AI-assisted creative production.

We work with international clients to develop high-quality visual content that helps brands stand out and succeed in e-commerce.

We are looking for a proactive and commercially minded Account Executive who enjoys building strong client relationships, understands creative work, and takes ownership of client satisfaction.

Your Responsibilities

• Client Relationship Management: Manage assigned client accounts, build long-term relationships, and serve as the main point of contact.
• Client Communication: Independently lead regular client meetings, understand requirements, communicate updates, and manage expectations.
• Creative Quality & Client Perspective: Review design concepts and deliverables from the client's perspective, ensuring alignment with expectations, briefs, and business objectives.
• Internal Coordination: Work closely with Design Team Leaders and creative teams to follow project progress, timelines, feedback, and delivery commitments.
• Budget & Commercial Management: Monitor project hours, budgets, and profitability. Review billing information and coordinate with Finance to ensure accurate invoicing.
• Problem Solving: Proactively identify client concerns, take ownership of issues, and coordinate solutions with internal teams.
• Account Growth: Identify opportunities to expand existing client relationships through additional services and upselling.
• Reporting: Provide regular updates on client satisfaction, project status, budget performance, and potential risks.

What We're Looking For

• 2–4 years of relevant experience in Account Management, Client Services, or a similar client-facing role.
• Excellent written and spoken English.
• Strong communication, relationship management, negotiation, and problem-solving skills.
• Good understanding of creative design, visual quality, and e-commerce content.
• Ability to evaluate creative deliverables from a client's and business perspective.
• Commercial mindset with an understanding of project budgets, resource usage, and profitability.
• Strong organizational skills and ability to manage multiple client accounts.
• Independent, proactive, responsible, and solution-oriented working style.
• College or university degree.

Nice to Have:

• Experience in a creative agency, design agency, or e-commerce environment.
• Knowledge of Amazon listings, A+ Content, Amazon Brand Stores, or Amazon FBA.
• Experience with ClickUp or similar project management tools.
• Familiarity with AI-assisted creative workflows.
• German language skills are a plus.

What We Offer

• Competitive salary based on experience and qualifications.
• Social insurance in accordance with Vietnamese law.
• Annual performance bonus and salary review.
• Birthday celebrations and team-building activities.
• Opportunity to work with international clients and diverse creative projects.
• Collaborative working environment with experienced creative teams.
• Opportunities for professional development in e-commerce, design, and AI-assisted production.

Who Will Succeed in This Role

We are looking for more than someone who simply forwards client messages to designers.

You should be able to understand client needs, recognize potential issues, communicate effectively, and proactively coordinate solutions.

You don't need to be a designer, but you should have a good eye for visual quality and understand what makes creative work effective for clients.

Interested

Apply through LinkedIn with your CV in English. We look forward to hearing from you!